I’m a bit confused though because i do not have a file called that on the system. I’ve checked with my webhost and they’ve verified this. So…how can i delete/replace an infected file if it doesn’t exist?? Also, and even more puzzling…if i type in a fictional address@cat-rabbit.com…
Virus Total scans the site as clean (as does google) so I thought it might be a false positive. I’ve emailed avast and they said the problem is in file www.cat-rabbit.com/colors.css (???)
I’ve tried re-loading the gallery page with a clean page but the avast warning remains.
If anyone an offer any advice I’d be very grateful…this is driving me potty! My site works to help raise money for the blind.
I’ve had an email from Avast and they’ve advised me to check 404 - which may contain the problem. As I understand it this is the page which comes up if someone types in a page which doesn’t exist @my domain.
Unfortunately i don’t know how to do that…if you have any advice regarding this it would be appreciated.
I’ve resolved it now with the help of a very helpful avast employee! malicious code had been inserted into my error documents. Gosh…it’s a minefield out there! :o
Now you have to close the vulnerability that allowed the exploitation/hacking of your site or it could be back again.
So the link Pondus gave should help in that regard, you could also report this to your site Host provider and ask advice as this is frequently down to out of date content management software. Some of this software may be provided by the Host service, so worth a quick email/call to their support.