I think I have done everything I possibly can to get rid of this virus I downloaded (malwarebytes and spybot run in safe mode, command prompt techniques I found on YouTube, etc.) and I can’t seem to get avast to stop popping up this alert while using Chrome. I’ve even uninstalled Chrome and re-installed it.
I’m using the most up-to-date free version of Avast.
I’m out of ideas. Any help would be greatly appreciated.
Get rid of SpyBot, it’s useless. And running any anti-whatever isn’t very effective in safe mode.
Follow the instructions here https://forum.avast.com/index.php?topic=53253.0
Post your logs here in this thread. I will contact a malware removal expert.
Please have patience it could be a while.
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
Also, I noticed my volume controls on my keyboard are not working. I’ve run into this before though, and I believe it was that I had to re-install some drivers for my computer.
Does that sound about right? As it happened after I did the fixlist.txt step.
Again I thought it was working well, until I tried signing into my work gmail account, where the chat has been having problems connecting since the infection.
So I noticed there are some error codes going on there, which I have taken a screenshot of.
Once the gchat stops trying to sign in, the alerts stop. Maybe that’s why it says talkgadget.google for the url of the alert?
I pray that I didn’t infect my work account. Do you have any insight on how to fix this?
Ok, I removed Hangouts, and selected “revert to old chat” in the chat options in the email window. (there wasn’t a “hangouts” extension in the chrome settings/extensions list).
Then I let it go back to the old chat, and then closed chrome. Then I restarted chrome, and opened my work email again. Then I selected “try the new hangouts” to re-install hangouts.
And it took a minute, but it re-installed successfully and didn’t trigger an alert from Avast.
So hopefully that did it.
I’ll let you know if it comes back, but I think we may have got it fixed!
That was so scary and frustrating as it took a couple days, and I LIVE on my computer.
Thank you so much essexboy, Para-Noid, and the Avast community!
You guys are awesome, and I have been, and always will be an Avast guy!
You’re welcome essexboy, I think screenshots are the best.
What do you mean you’ll remove your tools? Just them downloaded on your machine? Should I remove FRST, adwcleaner, aswmbr etc. from my computer as well?
No there is a small tool that I use that removes all the other tools, resets restore points and system settings back to as they were before you used them