Hi, I am having problems with my home computer. I can connect to the internet, or so it seems, but I cant use a browser or connect to a messenger or anything. a rundll error appeared, and I cant get rid of it. I did a virus scan and 32 infected files came up. I couldn’t repair any of them, so I moved them to the chest. A lot of the infected files are for system restore. I guess when I restored the system it made my problem worse. The 5 viruses I have infecting the files are Adware-gen(Adw), Spyware-gen(Trj), Adan-123(Adw), Tipsea-E( Trj) and Dialer-gen(Trj). I work with Info Serv people but they aren’t sure what to do. They haven’t looked at my computer. I was told to repair using my original windows CD, but what if I cant find it? My hubby bought the comp and didn’t keep track of things before we got married. I know we have it but I dint have time to find it. Is there anything I can do? Help please!! I’m a college student and I really need my computer fixed.
What Operating System are you using ?
What was the was the file name, where was it found
example (C:\windows\system32\infected-file-name.xxx) ?
Also if they are in restore points then the only practical way to remove them is to disable system restore, reboot then do another scan if clear enable system restore again.
Win XP-ME - How to disable System Restore
Trojans generally can’t be repaired (either by the VRDB or avast virus cleaner), because the entire content of the file is malware, so it is either move to chest or delete, move to the chest being the best option (first do no harm). When a file is in the chest it can’t do any harm and you can investigate the infected warning.
The VRDB only protects certain files, .exe, dll and other system files, it doesn’t protect data files or all files, it is not a back-up program, so there are going to be many occasions where repair won’t be an option.
Only true virus infection can be repaired, e.g. when a virus infects a file it adds a small part to it, provided that file is one that avast’s VRDB would monitor and you have run the VRDB, then it may be possible to repair the file to its uninfected state.
However, for the most part so called viruses, trojans (adware/spyware/malware, etc.) can’t be repaired because the complete content of the file is malicious.
Well, I cant tell you which files are infected because I cant use the internet on that computer. There are 32 files infected. About 1/3 of them are filed that pertain to the system restore I attempted with no success.
I dont want to delete the files because some of them are Windows files, so my computer won’t run correctly without them, at least I dont think so. Some of the avast files were infected also. I will try to disable the system restore and run the scan.
My operating system? Well I have a compaq, using Windows XP, SP2. Im not sure if that answered your question, but I hope so. I really need to fix my computer.
It is a common malware tactic to place files in the system folders to trick users into leaving there, that is why we need file name and location information. The most important thing being never delete always move to the chest, from here they can’t do any harm and can be restored if required.
Some of the avast files were infected also.Can you expand on this ?
“Playing catch up”
a rundll error appeared, and I cant get rid of it.Can you replicate the error again and give the full text of the error or post a screenshot of it ?
With XP you can schedule a boot-time scan, right click the avast icon, select Start avast! Antivirus, Menu, ‘Schedule boot-time scan…’
Hi Mrs Matthews :
What you have is more "spyware" than "virus" ;
therefore, an antiSPYWARE program is more suited to
rid you of what you have. What other computer security
program(s) do you have on the "infected" computer ?
When you say you can't use a browser, does that mean
you would be unable to download a program from the
net and/or you are unable to go from website to
website !?
By the way, your "Operating System" is "Win XP SP2",
for future reference .