looks like I am having a similar issue to many in this forum, have tried everything – bootscan, followed the links and advice previously posted but still having issues.
here are the logs
looks like I am having a similar issue to many in this forum, have tried everything – bootscan, followed the links and advice previously posted but still having issues.
here are the logs
do you also have the logs from… http://forum.avast.com/index.php?topic=53253.0
malwarebytes quick scan…
aswMBR…
i see you have avast and McAfee installed…
never install multiple AV as this will give you a slower machine, mysterious windows errors and false detections
so you need to uninstall one…
then run the vendors removal tool to clear any leftover files that may conflict
you find the tools here http://singularlabs.com/uninstallers/security-software/
here is what malbytes gave me
completed uninstall of McAfee…still getting avast malware, trojan horse messages
yes as you seem to have a ZeroAccess rootkit.
Maware removers are notified. it may take hours before one arrive so be patient
Hi and welcome!!
Please download DDS from either of these links
and save it to your desktop.
Please attach the contents of the following in your next reply:
DDS.txt
Here you go
Good job thank you!
WARNINGUnfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.
Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.
Download Combofix from the link below, and save it to your desktop.
Link
Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.
Kind of sounds like the best bet is to re-install the operating system. Do i need to do anything to prep for that? Do I simply use the original disks?
I think that is the best option personally. If it were my system, that is exactly what I would do.
Here is a good link to help guide you and give you ideas and instructions on what can help you along with the reinstallation. >> http://forums.whatthetech.com/index.php?showtopic=91962
Thank you for the help. I am going to give that a shot. Now just to find my disks.
After re-installing windows, is it recommended to get online to reload the avast anti-virus before getting the windows updates?
After re-installing windows, is it recommended to get online to reload the avast anti-virus before getting the windows updates?That would probably be the safer route but personally I never have done it that way. :) If you are only downloading the Windows updates and nothing else you should be fine but I would certainly download avast very shortly there-after.