Trying to install - "Avast cannot get Icarus files" error

Avast Cleanup
1

I am trying to install Cleanup and in the installation process I am getting a box coming up with the error “Avast cannot get Icarus files.” I’m not finding anything on a search about how to resolve this issue. Any advice?

2

Hi,

Do you have any other application, such as an antivirus, that might interfere with the downloading or installation process?

3

Just Avast antivirus… and Windows Firewall i will try again yrmpotsrily disabling that

4

Tried re-downloading the installation file, and then installing with Firewall turned off, but still getting the same message. “Cannot get Icarus files. Error code: 44002”

5

Hi,

Can you provide a support file ID, please? https://support.avast.com/en-ww/article/submit-support-file/

6

Support file ID is XQ96W.

7

I have exactly the same problem!

8

Hi,
Are you installing Avast Cleanup while on VPN? If so, try when the VPN is turned off.
Could you also change your DNS to a Public one, please? (8.8.8.8 / 8.8.4.4) Please see this guide: https://support.avast.com/en-ww/article/troubleshoot-dns/#pc