Trying to remove Norton.

system · 2007-06-14T17:38:40.000Z

I’m trying to remove Norton but I don’t remember the password. Would someone know how to get around this?
Thank.

DavidR · 2007-06-14T19:38:58.000Z

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT

I don’t know if the removal tool can get around the password issue though.

system · 2007-06-14T20:35:20.000Z

I’v tryed this tool but Norton is still there. When I run Add/Remove it calls for a password.

system · 2007-06-14T20:40:50.000Z

This link may help–the “reset the password” option. It worked for me on one computer; on another it failed. But it might be worth a try.

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002082212235406

Snagglegrain · 2007-06-16T10:07:02.000Z

rosss post:3:

I’v tryed this tool but Norton is still there. When I run Add/Remove it calls for a password.

You didn’t say what Norton program you are trying to remove. It may make a difference in how you proceed. Is it NIS? NSW? NAV?

I did read that “symantec” (without quotes) has always been the default uninstall password. Could be worth a try.

If it’s NIS you are working with, have a look at this solution:
http://service1.symantec.com/SUPPORT/nip.nsf/0/18f42370eefbccac88256e06005e17c4?OpenDocument&seg=hm&lg=en&ct=us

Good luck.

system · 2007-06-16T14:36:55.000Z

GOOD LUCK :

system · 2007-06-17T16:48:55.000Z

I re-loaded the OS.

Thanks to you all for your input.

DavidR · 2007-06-17T17:18:55.000Z

Wow that is a big step for this problem, but the main thing is that hopefully you are up and running now ?

Welcome to the forums.

Stick around and browse the forums, especially the sticky topics at the top of each of the forums, not to mention the avast help file. They provide a wealth of information to help you get the best from avast.

Lisandro · 2007-06-17T17:32:28.000Z

rosss post:7:

I re-loaded the OS.

Do you mean overinstall (update the existing installation) or you installed Windows from the scratch (formating)?
It will be good to know if overinstallation could solve Norton-related troubles.

system · 2007-06-17T20:02:38.000Z

Installed Windows from the scratch. Norton is a verse if you ask me.
Sorry but I did not have time to over installation XP.
Thanks for all the help and the welcome.

Lisandro · 2007-06-17T21:03:06.000Z

rosss post:10:

Installed Windows from the scratch. Sorry but I did not have time to over installation XP.

Thanks for the info, anyway.

Snagglegrain · 2007-06-17T21:27:09.000Z

rosss post:7:

I re-loaded the OS.

Thanks to you all for your input.

Prior to reinstalling, did you try any of the suggested solutions for password recovery? Your problem was intriguing, and feed back would be valuable.

system · 2007-06-17T22:38:29.000Z

From Symantec and both suggestion were wrong.
1)
Thank you for contacting Symantec Online Technical Support. We appreciate the opportunity to assist you.

I understand from your message that you are unable to uninstall Norton product from your system as it asks for a password.

I suggest that you log on to your computer as an administrator, then perform removal of Norton program completely using the Norton Removal Tool which uninstalls all the Norton products installed in your system.

To uninstall Norton product use the Norton Removal Tool, this is designed to remove left over Norton files and registry entries that may be interfering with the Norton installation.

Please refer the link below to use Norton Removal tool:

Title: ‘Download and run the Norton Removal Tool’
Document ID: 2005033108162039
Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?Open&src=con_ols_nam

We welcome you back to our Symantec Online Technical Support, your customer service at all times.

I understand from your message that you are only user to your system.

Please note that their is no need to uninstall your Norton program through Add/Remove programs.

You need to download and run Norton Removal Tool, which will automatically uninstall’s your Norton program from your system.

In order to uninstall the Norton program from your system, I suggest you to click over the document link which is given below and then download and run the Removal Tool.

Please refer the link below to use Norton Removal tool:

Title: ‘Download and run the Norton Removal Tool’
Document ID: 2005033108162039
Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?Open&src=con_ols_nam

DavidR · 2007-06-17T23:39:07.000Z

Interesting ;D that is the link I gave in reply #1 with exception to the bit at the end ?Open&src=con_ols_nam both of which go to the same page.

Snagglegrain · 2007-06-18T02:40:35.000Z

rosss post:13:

From Symantec and both suggestion were wrong.

Right. Got that. They both pertained to the Norton Removal Tool. But my question was, “Prior to reinstalling, did you try any of the suggested solutions for password recovery?”

For example, this suggestion: “I did read that “symantec” (without quotes) has always been the default uninstall password. Could be worth a try.”

Or this one: http://service1.symantec.com/SUPPORT/nip.nsf/0/18f42370eefbccac88256e06005e17c4?OpenDocument&seg=hm&lg=en&ct=us

Or this one from tls: http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002082212235406

These solutions have to do with password recovery, and that is what would be helpful to know, not the lack of success in using the Norton Removal Tool.

Your original question was, “I don’t remember the password. Would someone know how to get around this?”. That is what we were trying to help you with.

Thank you.

Announcements