Trying to renew IS, keep getting a denied payment prompt

[system]

Pretty much as the subject line says, I’m having issues renewing my license. After selecting what I want and putting all the information and double checking to make sure it’s correct. I keep getting "Payment Authorization Failed " on the next page. This happens regardless of using a CC or PayPal.

[bob3160]

@ryan1110 post:1

Pretty much as the subject line says, I’m having issues renewing my license. After selecting what I want and putting all the information and double checking to make sure it’s correct. I keep getting "Payment Authorization Failed " on the next page. This happens regardless of using a CC or PayPal.

Avast notified.

[moroni]

Hi!

Could you please open a ticket https://support.avast.com/support/tickets/new?form=1 ?
I am afraid I cannot ask you for personal details here on the public forum
I’ll reply to the ticket. Thank you for understanding.