OK lets use a different tool. This will generate a zip file for me to analyse. Could you upload that to a file sharing site Dropbox/mediafire for me to collect
Download AVPTool from Here to your desktop
Run the programme you have just downloaded to your desktop ( it will be randomly named )
First we will run a virus scan
Select the cog to access scan areas
https://dl.dropboxusercontent.com/u/73555776/Kas%20front.JPG
On the first tab select all elements down to OS C and then select start scan
https://dl.dropboxusercontent.com/u/73555776/Kas%20Scan%20area.JPG
Once it has finished select reports and post the detected threats
.
Now an analysis scan
Select the Manual Disinfection tab
Press the Gather System Information button
https://dl.dropboxusercontent.com/u/73555776/kas%20manual.JPG
Once it has completed then click Step 2 Report sending
https://dl.dropboxusercontent.com/u/73555776/avp%20report.JPG
Click avptool.sysinfo.zip
And you will be taken to the zip file that needs to be attached