Turnpike

Avast Free Antivirus / Premium Security
1

VLK - As requested a new thread.

Configuration
Avast! Home 4.5. 546
Zone Alarm 5.5.062.000
AdAware SE 1.05
WinXP Home SP2
Office 2000
Broadband
Turnpike Mail Client (http://www.demon.net/downloads/)

My problem started with the upgrade (auto) a couple of weeks ago. I was unable to send emails and got lots of timeout messages.

Since then I have followed the advice and applied patches and upgraded to where I am.

If I leave ‘check outgoing mail’ checked then the mail does not get sent and I get a timeout reported in Turnpike and in Avast.

If I don’t check this then the mail is sent ok.

Email addresses in turnpike are set as though avast was not there. Avast4.ini has the outgoing and incoming mail servers both set to mail.btinternet.com which is correct.

Hope this makes sense to you.

2
3

changed that setting - no different :frowning:

I did notice that the first time Turnpike runs the mail gets sent (although no message is inserted despite the box being checked) and from then on it times out.

curious.

4

I take it from the silence that turnpike remains a mystery,

5

Turnpike
Are you using ver. 4.5.549 ?

6

yes

7

Vlk, please, help us… :frowning:

Osborneuk, sorry if I’m being repeated, I’m just trying to find a solution…

Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you’re on a DSL connection (not dial-up) it shouldn’t be necessary a so long timeout anyway…

Do you use any spam killer? Sometimes the spam killer enters in a ‘loop’ and consume all the timeout. Shutdown it and start it again.

In earlier avast versions mail were routed through the localhost (127.0.0.1) and this would pass through very quickly and/or possibly form a buffer that masked any timeout settings.

8

timeouts increased:

SMTP command rejected while talking to mail.btinternet.com: DATA
451 timeout (#4.4.2)

no spam killer running

Curiously - sometimes, just after starting the pc I can actually send messages with the smtp ‘check outgoing’ checked. It doesn’t however insert any messages into the body of the email or the header. these only get inserted on incoming mail. Almost as though it’s by-passing avast!. Then it stops and timeouts appear.

Perhaps it just won’t work with Turnpike and the way it sends mail?

9

Won’t the programmers say nothing? :cry: :stuck_out_tongue:

10

Yes, I think someone from Alwil should maybe try to invoke that problem with Turnpike and avast! mail scanner.

Maybe it’s really something inside Turnpike that avast! mail scanner doesn’t like too much.

11

i think it must be turnpike 'cos it won’t let avast insert an outgoing message either in the text or the header.

12

Have you already contacted Demon about this?
If so, what is their reaction?

13

osborneuk
Have you tried to contact Turnpike directly to ask them about this problem?

14

Can you take a look here?
http://forum.avast.com/index.php?board=2;action=display;threadid=9405;start=msg79487#msg79487

15

reply from Turnpike:

This is not an issue ourselves or the software manufacturers seem to have
come accross before. The only solution I can offer you is to disable the
scanning out outgoing mail in Avast as the main concern is generally with
incomming mail. As long as no viruses get by the AV software, you wont
send any.

???

16

I think decent develloppers would have said something like:

This is not an issue ourselves or the software manufacturers seem to have come accross before. But we will look into it and if needed contact Alwil to see if we can find a solution together.

17

This is best possible reason to uninstall Turnpike immediatelly. So much arrogance from developers I haven’t seen in a while… just use Outlook Express, MS Outlook, Thunderbird Mozilla or any other good mail client and you won’t go wrong… best of all, you will solve all your mail related problems…

Cheers !

18

Update:
I have contacted Demon and this is what I got sofar (through email):

Avast is Anti Virus software from the Alwil company, located in Tjechië. Currently it is mostly known in Europe, but getting more and more customers/users in other parts of the world.

website : http://www.avast.com
support forum : http://forum.avast.com

(other) contact options:

By E-mail
For general information please use info@avast.com.
(Please, don´t use this address for technical support issues.)
For sales information please use sales@avast.com.
For technical support please use support@avast.com.
For web questions please use webadmin@avast.com.
To send the suspected files please use virus@avast.com.

By Phone
ALWIL Software has the following phone number: (+420) 274 005 666.
You can contact our technical support directly at: (+420) 274 005 333.
ALWIL Trade can be contacted at: (+420) 274 005 111.

By Fax
ALWIL Software can be contacted at: (+420) 274 005 888.
ALWIL Trade can be contacted at: (+420) 274 005 222.

By Post
ALWIL Software’s postal address is:

ALWIL Software
Prubezna 76
100 00, Praha 10
Czech Republic.

For the exact problem that this user is experiencing, please read the thread at Avast’s forum

http://forum.avast.com/index.php?board=2;action=display;threadid=9323

I think this explains it better than I can do in a email.

Thanks in advance for your help/support.

Eddy

— Andrew Pitman pitmanan@demon.net wrote:

As can be read in this thread

http://forum.avast.com/index.php?board=2;action=display;threadid=9323

someone has problems with the use of Turnpike in
combination with Avast.

Is this a known problem?
Do you have a (possible) solution?

Please have a look and let us help this person to
find
a solution.

Sincerly yours,

Eddy

Dear Eddy,

Thanks for your email,

I have no idea what Avast is, please send further
information regarding
Avast, please can you tell us in detail what type of
program this
person is experiencing.

I hope this helps

–
Andrew Pitman Customer Support AdvisorDemon
Internet@Thus Plc
***** Here2Help@demon.net see
http://www.demon.net/helpdesk/******
Please send all replies to
helpdesk@demon.net*
Freephone Demon Status Line - 0800 027 0384.
Updates Regularly

19

the advice seems to be - disable outbound checking!

20

I have “insert note into clean file” turned off. and my text emails and Word attachments are checked and sent on with no problems. I do have the timeout problem with jpg files, though. I tried turning “insert note” on just now and had the same timeout problems as described for everything. Hope this helps.