Two Avast Internet Security Licences For One Computer

General Topics
1

After getting my Avast account sorted out, I suggested to my wife that she had better check hers. She did and found that she had 2 licences for Internet Security, one for 1 computer and one for 3 computers. E-mailed Avast to ask for an explanation and received a reply stating that she had purchased 2 licences, 1 in August and the other in September. The only time after the initial purchase that she can recall anything about Avast was that a message came up saying that if she didn’t upgrade then protection would be lost and she therefore clicked on the message.
It would appear that on this occasion, Avast have taken advantage of her lack of expertise on a computer. And since there must be many, many thousands like her, isn’t it about time you introduced a system which would highlight the fact that customers who already have Avast cover in place should make the approach to Avast if they want additional cover and not the other way around. In that way, the inexperienced computer user would not inadvertently purchase a package that turned out to be totally surplus to requirements.
In their reply, Avast have also stated that they cannot cancel the licences or refund the money. That is nonsense! They can cancel if they so desired and they can refund. They have chosen not to.

2

She should have in the new (renewed) license.
That way she would not have gotten the popup with the expire notice again.
Avast is not at fault here, she decide voluntary to buy another license.

What you are saying is like:
Someone drives a car while he can’t. That person hits a tree and blames the car manufacturer for making cars.

3

I noticed in your signature that you have both AIS and SAS Pro running at the same time.
Which is okay as long as SAS is “not” real time. If both are real time you run a greater risk
of either an infection or false positives. AIS and MBAM Pro play well together, but not
AIS and SAS Pro. Just to be safe I would suggest you turn “off” the real time protection
in SAS Pro. :slight_smile:

4

How wrong can you be Eddy? What I am saying is that there are thousands if not millions out there with ittle owledge of computers. There are also millions of people out there like many of the contributers on this forum, who are so knowledgeble that they would never, ever get caught out with such, as you call it, a popup. Sadly, my wife, and probably myself, fall into the first group.

5

Thank you for the warning. SAS is used as a stand alone scanner only. :slight_smile:

6

Whether other scanners are being used is totally irrelevant to this discussion.This is about avast licensing and support and not other scanners etc.

7

I know that. I just observed that the potential for disaster existed. That’s all. Nothing more…nothing less. :slight_smile:

8

I must apologise Para-noid.I wasnt implying your comments were unjust.

Just to add i believe the OP should remove SAS as its considered useless at the moment.

9

I took Para-noid’s reply for what it was, a friendly piece of advice. Had he opened another thread to give that piece of advice, then I would probably have missed it. Unless I’ve missed something you’ve said, it would appear that it is your own quoted reply which is totally irrelevant to the discussion

10

Agreed, but you were saying that they were misplaced! I for one am grateful for the contribution and perhaps others who read the thread, will be too. :slight_smile:

11

@ blowtorch73 You may want to change your sig to read “SAS Pro (On-demand)”.
FWIW I use SAS Free for an occasional scanner, maybe once or twice a month.

I was not offended nor was I attempting to be offensive.
I took everything as-is.

And I feel for blowtorch for having licenses they don’t need. However if one of those licenses is for multiple
computers you can always allow someone else use an unused license. The end result is one more machine
protected by avast. 8)

12

Judging by the aggressive and argumentative stance taken by the OP i will post no more on this erroneous issue.
Hope the problem gets solved and i sincerely hope diplomacy will prevail.

That is all.

13

A case of the pot calling the kettle black I think. :wink:

14

No need to fan the flames. :slight_smile:

15
she had purchased 2 licenses, 1 in August and the other in September
If she had used the first one, she would not have gotten the reminder. Therefor it is very likely she had not bought another on in October.
Avast is not at fault here, she decide voluntary to buy another license. ................Wrong Eddy. Why would she buy a further licence for Internet Security for 3 computers when she had Internet Security installed 3 weeks before for her one and only computer.
Wrong? Yes she was/is. Installing the IS is not the same as installing it and providing the license file. If she had provided the license file bought in September, she would not have gotten the reminder(s) and most likely would not have bought another license in October.
What you are saying is like:someone es a car while he can't. ..........No! You are saying that and if you read it again it doesn't make sense.
It sure does make sense. If you want to drive a car you will need to spend time on learning how, if you want to fly a plane you will need to spend time on learning how to do it. The same goes for computers, if you want to use one, you will need to spend (a lot of) time learning how to use them/how they work.
It would appear that on this occasion, Avast have taken advantage of her lack of expertise on a computer.
No they haven't. She wants to use a computer, so she has to learn about it. Avast can't be blamed for that. As I said before, don't blame a car manufacturer if you drive a car and crash with it because you can't drive.
16

Avast have offered to merge the 2 licences. Earlier this week, they did exactly the same for me. Just how many inexperienced Avast users are being offered the same solution i.e., merged licences, after inadvertantly

purchasing a product from Avast which they did not need, but did not know they did not need, because a popup convinced them otherwise.

I do agree that if “She wants to use a computer, so she has to learn about it. Avast can’t be blamed for that”. I do not agree however, that she has to learn the hard way by paying for products she does not need. By

having the ready-made solution of merging licences, it seems to me that Avast are well aware of the problem of computer illiterate individuals face. If they are, what steps are they taking to stop the unwary falling for

the popup warning. A friend has just suggested that extremely simplified instructions on how to install and use Avast appear to be the only answer.

While I do appreciate the input of the Avast loyalists, I would far rather that someone from the company with knowledge of the ‘Merging Licence Solution’, made a positive contribution to the thread.

17

If the second license was purchased in error (for whatever reason), if it genuinely isn’t required or can’t be used, why not try to get a refund, you normally have 30 days to do that.

EDIT: As far as merging a license goes I would have thought that was fairly reasonable to assume both licenses would be merged into one for the combined total of licenses purchased. The expiry day would probably be the issue, but since they are fairly close together, hopefully they would be for the longest date.

18

It’s water under the bridge now David, but how many thousands are being caught in the same trap, day after day after day, simply because they lack expertise. Clearly the obvious advice for beginners is to steer clear of the paid-for versions of security packages until they attain a fair degree of computer literacy. If they dont, it can cost them dearly.

19

Hi blowtorch73!

I am not sure if I could tell you something different from what DavidR has told you.

When you purchase a subscription, you get a confirmation email that includes the license file and the instructions how to install it. If your wife didn’t install the license file, the application is unable to know if there is an active subscription that hasn’t been installed, and prompts asking to purchase a subscription.

Unfortunately we can not take responsibility if our users won’t read the confirmation email and won’t follow the instructions to complete the installation of the license, but at the moment we are working on making the installation of the license a smoother process.

And at last but not least, I don’t believe we are taking advantage of our less tech-savvy users, as the duplicate purchases are either refunded (if asked within 30 days from the date of purchase), or combined, so the user won’t lose the paid time.
If you purchased three times a subscription for 1 year, we will combine it into a license for three years. As the user won’t buy a new subscription again in three years, how is that taking advantage of them?

Greetings!

20

At the end of the day, if Avast are aware of the fact that there are duplicate purchases being made which are not required and adding to Avast coffers in the process, , then the sooner they get their house in order the better.