Hello,
I am a long-time Avast user, however I just barely got around to downloading the software onto my new laptop.
As it is the free version I do expect some things are “premium” of course, but I have been a long-time user and owner of the subscription. I am having two major issues with the program.
1). I am constantly getting the message that “Avast is down” - something has gone wrong, and we’re unable to protect you. Please try restarting your Avast. I have multiple times restarted, as well as rebooted the computer, etc. What gives?
2). I have an active subscription for the license to Avast Cleanup. I copy the activation code online, put it into the antivirus (between the spurts of it saying that it is “down” ) at first I was getting no response, Finally it said that my code was valid / program was activated. So, naturally, I went to the performance tab, did a scan for cleanup. It came back with a number of results and the option to “resolve”. I clicked the Resolve action button, and I was prompted to a screen to “upgrade” my free version! While I understand I am using the “free” antivirus, I thought I had just activated my “Paid” version of the clean up? Why am I being prompted to buy another subscription for the service I thought I already owned?
Any help would be great, as I need both a competent clean-up, and firewall in place on this laptop. Thank you.