Two QuickBooks oddities

Avast Free Antivirus / Premium Security
1

Hiya Guyz

Viva Avast!!

I support other machines with QuickBooks and Avast on them, but only one shows encroaching QuickBooks file infection as shown in the attached screen shot of the virus chest.

This machine has been recently cleaned of other infections so the user has been doing almost daily Avast scans which have picked up these items. I’ve not had to worry much since these files in the chest have not handicapped QuickBooks 2007 from running. With “Virus description” blank I’ve been inclined to see these as false positives but with scans on different days turning these up, they bear further investigation.

I have removed all known vulnerabilities: Java old versions, Adobe Reader 7 and earlier; Windows firewall is in use along with Windows Defender.

What should I do next?

I’m gonna list the files names here so they are searchable to other users: QB2007_Core_RJR3, and QBFAM06.chm.

Many thanks.

2

You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner Or Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive. You can’t do this with the file in the chest, you will need to move it out.

If it is indeed a false positive, add it to the exclusions lists (Standard Shield, Customize, Advanced and Program Settings, Exclusions) and periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.

Also see (Mini Sticky) False Positives, how to report it to avast! and what to do to exclude them until the problem is corrected.