UI Failed to load AGAIN

[system]

Hi me again.

So… it happened again after you guys released your new update today.

When my computer restarted I got the same ‘UI Failed to load’ error.

I had to do a clean re-install of your product AGAIN just to fix it.

I thought you guys fixed it? Clearly not.

Yes I’m doing the uninstall correctly except for the ‘disconnect from internet’ part because it won’t let me uninstall Avast if I disconnect from the internet.

Are you guys going to fix this or not?

Have to do a clean re-install of Avast twice is ridiculous. I can accept once. But twice? No. Just no.

I’d appreciate any help with this.

Thank you.

[system]

go back to another AV like eset working without any problem.

[system]

@Daniel989 post:2

go back to another AV like eset working without any problem.

I’ll wait to see if they make a permanent fix before getting that desperate. I fixed the issue by doing another clean re-install of Avast.

But doing this is getting infuriating. >:(

[system]

Guys, from whom Avast gives out the error of loading the interface, use this program (https://support.avast.com/en-ww/article/Submit-support-file/) to generate a help file and write his number here.

[system]

@Daniel989 post:2

go back to another AV like eset working without any problem.

If you wish to stay faithful to the Avast family, you could try switching to Avg until the problem is resolved. Seems to be less affected.

[Patrick2]

Had this happen on my Systems as well as Behavior Shield Failing to Turn on, All 3 Most used systems, Fixed by Doing a Whole Computer Clean Install on each one, So far Avast is working properly even updated to new version fine.

Almost switched to Windows Defender on all of them, but decided to go ahead with clean install and give it one more shot staying with Avast Free

[victor290]

Did a clean install, worked fine till… the first time I restarted the machien… UI failed again >:(

[system]

@UNDER_GREY post:4

Guys, from whom Avast gives out the error of loading the interface, use this program (https://support.avast.com/en-ww/article/Submit-support-file/) to generate a help file and write his number here.

lol no.

They need to just provide an actual fix that resolves this permanently.

[Patrick2]

UI Failed again on AMD FX 8310 System so far, heck that machine wasn’t even doing much, earlier hard drive maintenance a bit, disk cleanup, defrag, then left it idle a bit, and was using main system, trying second reboot to get the stupid UI to respond

[victor290]

Solution provided by support (in Portuguese), seems to be working so far:

1. Press Win and R and type services.msc, click OK
2. Under Services (Local) find Remote Desktop Services
3. Right click on that and select Properties
4. Under General TAB go to Startup Type and select Automatic
5. Apply and OK reboot the machine

Hope that helps. So far so good on my side, let’s keep fingers crossed.

[system]

@victor290 post:10

Solution provided by support (in Portuguese), seems to be working so far:

1. Press Win and R and type services.msc, click OK
2. Under Services (Local) find Remote Desktop Services
3. Right click on that and select Properties
4. Under General TAB go to Startup Type and select Automatic
5. Apply and OK reboot the machine

Hope that helps. So far so good on my side, let’s keep fingers crossed.

sees that person only has 17 posts

I refuse to trust this unless someone else reports that this works.

If your talking about that ‘support phone number’ I’ve heard on this very forum that the ‘phone number’ is a scam.

I seriously don’t trust this and won’t.

I suppose I’ll just continue to wait for the devs to make an actual permanent solution to the issue.

[victor290]

Up to you, trust or not it is your problem. This was given to me by email from the support team and I passed it along in good faith.
On a side note, why are you to be trusted more than me based on the number of posts?

[system]

@victor290 post:12

Up to you, trust or not it is your problem. This was given to me by email from the support team and I passed it along in good faith.
On a side note, why are you to be trusted more than me based on the number of posts?

I really didn’t mean any offense. I was just saying that I needed more information on if this actually works or not.

I’m trying to wait for an official response to this from the devs.

[Asyn]

→ https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

[MartinZ]

Yes the problem is that auto-recovery when service isn’t running doesn’t work on latest Windows 10. We plan to release hotfix for version 18.4 today, and next week also fix for version 18.3

[system]

@MartinZ post:15

Yes the problem is that auto-recovery when service isn’t running doesn’t work on latest Windows 10. We plan to release hotfix for version 18.4 today, and next week also fix for version 18.3

Have you done so yet? If so how is the ‘fix’ implemented?

Further… is it a permanent fix?

@Asyn post:14

→ https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

That’s not really a true ‘fix’ though. They need to actually do something to fix this issue permanently.

[system]

Still waiting for a fix.

So bump.

[DavidR]

If you aren’t going to try any of the workarounds, then I guess you will have to wait for a fix.

Bumping the topic isn’t going to change that.

[system]

@DavidR post:18

If you aren’t going to try any of the workarounds, then I guess you will have to wait for a fix.

Bumping the topic isn’t going to change that.

I never said I wouldn’t try one of the workarounds. I’ll try them if it takes to long for the devs to implement a permanent fix.

[Asyn]

@AlwaysScrewed post:19

I never said I wouldn’t try one of the workarounds. I’ll try them if it takes to long for the devs to implement a permanent fix.

As Dave already mentioned, repeating yourself over and over again in countless threads won’t help…