UI Failed to load. Problem created by installing from recommendation link.

Avast Free Antivirus / Premium Security
1

Tested with 17.8.2318 on multiple PCs running Windows 10 version 1709.
Looks like it is something that is botched in the installer downloaded through a recommendation link.
Installations with the regular installer does not show this problem.

Mine is http://www.avast.com/get/nMBIdyAd which becomes https://www.avast.com/da-dk/lp-get?tagId=nMBIdyAd after loading the page.

Hope this info helps track the problem down. :slight_smile:

https://i.imgur.com/jpcfmtJ.png

2

See if this helps fix the problem:

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

3

Thank you bob3160 but I already fixed the problem by installing Avast normally (not through the recommendation link).
I was just hoping that this info could be forwarded to the right people (developers) as I did not see it mentioned anywhere when I searched. ;D

4

Please explain what you mean by “normally, (not through the recommendation link)”

5

Downloaded through here: https://www.avast.com/da-dk/download-thank-you.php?product=FAV-ONLINE&locale=da-dk
Instead of here: https://www.avast.com/da-dk/download-thank-you.php?product=FAV-TAG&locale=da-dk&tag=nMBIdyAd
The executables are not the same.
I only know that one installs with “UI failed to load” and the other installs without that error.

6

Sorry that doesn’t answer my question.
I’ve reported your post to Avast maybe they can answer your question.

7

Hi,

yes that’s a known issue, it will be fixed in next version. Now PC restart helps, then it works fine.