UI turns off at random times throughout the day

Avast Free Antivirus / Premium Security
1

Hi,

Have a Windows 10 PC with Avast Internet Security (paid). Avast keeps turning off. I have done “avastclean” in safe mode, and re-installed.

But Avast keeps turning off - and does not finish a scan. No matter which one I use - it will turn off during the scan and I have to turn it back on. But then the scan says it has finished with no problem found. Help please. I have Avast on my Win8 laptop - no problems there!

Deb

2

→ https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

3

Ok tried this.

Al least I got the quick scan to run, and only a few issues. It seemed to be ok, but now 2 1/2 hours later and we get the error “Avast is Down. Something has gone wrong and you are not protected”. Clicked Restart and it appears to restart. We dont get a pop-up that Avast is down, it was only that I went to check on it and it opened as “Down”.

Next suggestion please?

Thanks
Deb

4

I’m getting the same thing - and no response from Avast when i contact them!

5

How did you contact avast (and when) ?

6

Same thing here and its on a fresh install of windows 7.

7

Follow instructions: https://support.avast.com/article/33/

8

Thanks - I have done that and have a file reference number VRUAS.

Hope this can get sorted soon :slight_smile:

9

You’re welcome.

10

So what happens now?? Is there somewhere I go to check on the status?

Deb

11

You need to wait for a reply from support, be patient it can take a few days.

12

Hi Forum…

Any news on this? I havent heard anything - not even a system generated email to let me know someone it looking at it. I see problem alot in this forum, so I know it is not jus tme (and my PC is not a DELL).

Hope I get something to try soon.

Cheers

13

It has been reported by bob3160, hopefully this will give it a shove in the right direction.