Ultimate VPN is connecting but there's no internet

Avast Mobile Security Avast Mobile Security for Android
1

Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone’s settings in order to use VPN?

2

Still no solution, no VPN, no internet connection.

3

I have tried to draw some Avast attention to your problem.

4

Thank you. Much appreciated for your effort. I look forward to hearing from avast tech support.

5

You’re welcome.

I’m an Avast User just like you so hopefully you will get some input soon.

In the meantime you could check out these links.

https://support.avast.com/en-my/article/SecureLine-VPN-FAQ
https://support.avast.com/en-eu/article/Troubleshoot-SecureLine-VPN

6

Hi,

Did you receive any error message?
Depending on where you are connecting from, it might be that the VPN is restricted by your Internet Service Provider.
Please see this link: https://www.avast.com/vpn-territory

7

Opps! Thank you for that information. I didn’t know that in my country VPN was restricted.