Unable to add devices to my account

Avast Account (my.avast.com)
1

I have avast on 2 devices but my account says I don’t have any devices.
When I try to add devices I select the type of device, Windows and the get taken to the 2015 download page.

This happens on BOTH devices one is a pc running Windows XP Home & the other a Laptop running Windows 8.1
Firefox browser used on both.

How do I actually ADD the devices to my account please?

Thanks.

2

I also am wondering about this.

3

https://www.avast.com/faq.php?article=AVKB170

4

Check out this post of mine, it could be a workaround https://forum.avast.com/index.php?topic=196709.msg1366083#msg1366083, at least worth a try.

5

Just test to add devices by install from “Secure another device” download and its work, the offline install cannot add device to my.avast

6

Hi Eddy, Thanks for the link. I don’t see a the login link that is in the picture though. (Older version?) But I think I am logged in on my Windows machine. It says that I’m registered.

7

That did the trick.

Thanks

8

Yup, that did it.

Thanks

9

You’re welcome, thanks for the confirmation.

Hopefully this situation will be resolved soon: