Unable to browse internet when webshield running

Avast Free Antivirus / Premium Security
1

I thought i’d download this anti virus software as i’ve heard nothing but good words about it, but I have a problem.

I have installed avast with no configuration changes and have updated it to the latest version.

I am unable to browse the internet when webshield is running.

I have no firewall running on my home PC and everything is going through a wireless router.

I’m a bit perplexed at this tbh, i’m using windows XP SP2 and interestingly I can still use msn messenger when web shield is running.

Anyway I hope you can help me

2

Do you use any proxy application (like an annonimizer)?
Did you have any other antivirus in the past in this computer?
Any other security program that could interfere?

3

Nope I did have windows firewall on but I disabled that.

My Router only has the mac address filtering which shouldn’t really interfere with it ???

My Router is a Linksys WRT54G and i’m connecting via wireless, it’s in it’s default configuration apart from admin password and wireless security.

4

Do you use ThreatFire or any other security program?
I can’t figure out what is interfering with the common (transparent, automatic) behavior of WebShield.

5

No I don’t use any kind of security program other than avast, it really is perplexing me.

6

Check this link, your router may be the problem by blocking webshield.

http://www.tomsguide.com/us/linksys-wrt54g-wireless,review-470-4.html

7

The linksys routers described here (I use one) have no outbound blocking that I am aware of.

However to follow up on Tech’s line of questioning … did you have an antivirus product installed on your system prior to avast?

What was it?

How did you remove it?

8

I fixed this in the end after a full windows reinstall.

Rather extreme but worked

9

Does WebShield work now?
Indeed extreme solution… I’ve restored my partitions (OS and programs ones) when I have a recent trouble. My data and documents are on a third partition.

10

It did indeed fixed it.

I’ve now switched to a 2 partition hard drive for apps/os and data which should make the whole process a lot bloody easier next time

11

Yes. Good way.
I suggest you change your email folder also (if you use an email program in your computer).
Also, backup some settings (ini files, etc.) of programs you tweak most (like Normal.dot or Normal.dotm of Microsoft Word, for instance) :wink: