Unable to cancel auto renewal 

system · 2015-08-04T08:55:26.000Z

I’ve been spending hours trying to cancel auto renewal, giving lie to the promise “Hassle-free cancellation
You can cancel your participation in the auto-renewal plan at any time to prevent future renewals.”

After logging into the right page, the choice is:

If you do not wish for it to automatically renew, update the setting below.

Automatic Renewals:

Expiration Date:9/8/2015

Renew Now - ???

Clicking bravely on “Renew Now” when I want to cancel auto renewal on

https://store.avast.com/DRHM/store?Action=AddItemToRequisitionForManualRenewal&SiteID=avast&Locale=en_US&ThemeID=38044100&Env=BASE&productID=272307000&queryToken=H1ZZ8BZHKzYmGwF8fwAAdnJjBAIAAWhrciEwIz5VRio0JltfXnscbmZqfXd7AQNzdGsUQ0VQKzAmOzU1JFlaDy08V3lEVzUaEG9xcnwPBHd0ZgIAFkMtMjomLDU0CwWCqV8A';return%20false;

provides a long, confusing form, which does NOT give the option to cancel. Avast, what’s this all about?

Asyn · 2015-08-04T09:12:52.000Z

→ https://www.avast.com/faq.php?article=AVKB24#idt_ar (Cancel auto-renewal)

system · 2015-09-10T20:16:36.000Z

I was able to cancel it easy by the following:

I went to my email account (the one associated with my avast account).
I found my order and clicked on the link for the portal.
I entered the order number and password found in my email.
I clicked stop auto renew
I got an email within a minute stating the auto renew got canceled.

Lisandro · 2015-09-11T01:20:00.000Z

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle

Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle

Access help on this topic within the Avast User Interface:
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311

You can find the instructions to disable the auto renewal for your trial here https://www.avast.com/faq.php?article=AVKB126#artTitle
Once the auto renewal is disabled, the trial will expire after the 60 days and it won’t charge you for a 1 year licence.

system · 2015-09-12T03:25:56.000Z

If you actually go to Google play store click on avast app .it will show your subscribed .in same section it shows how to usubscribe click it and should be unsubscribed.you still have service just no autopay.hope this helps

system · 2015-11-17T00:01:50.000Z

Not working for me, says my email address is incorrect, but I receive emails from Avast and it’s the one I set up account with (shows on my account also).

Thank you

Eddy · 2015-11-17T00:18:53.000Z

https://www.avast.com/faq.php?article=AVKB126

Your account email and ordering email can be different.

Eddy · 2015-11-17T13:45:02.000Z

Lisa your post has nothing at all to do with the OP’s post/problem.

Pondus · 2015-11-17T14:27:48.000Z

lisa.sharp2903:

Sorry, but I’m trying to help, I’m not prof around this subject but I think that all people are like me and my answer can help them.

The solution is already given in reply #3 from Lisandro

bob3160 · 2015-11-17T14:43:22.000Z

lisa.sharp2903:

Sorry, but I’m trying to help, I’m not prof around this subject but I think that all people are like me and my answer can help them.

This is a help forum.
If you don’t know the answer than the best help is not to reply.

system · 2016-02-08T19:41:51.000Z

I have screwed around trying to remove the Avast automatic removal for more than an hour,called the company ,told me to register,did all that ,sent too many emails no response,it appears they make it difficult for people to change it ?I have entered the codes so many times and it doesnt work!

bob3160 · 2016-02-08T19:45:49.000Z

dpvan6 post:11:

I have screwed around trying to remove the Avast automatic removal for more than an hour,called the company ,told me to register,did all that ,sent too many emails no response,it appears they make it difficult for people to change it ?I have entered the codes so many times and it doesnt work!

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle

Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle

Access help on this topic within the Avast User Interface:
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311

How to cancel auto-renewal of my Avast License:
https://www.avast.com/faq.php?article=AVKB24#idt_010

You can also look at/change the auto-renewal yourself here: https://www.avast.com/find-order

Announcements