Unable to Cancel Avast Subscription

moroni · 2015-05-05T09:10:46.000Z

Hi Contemplt!

I cannot find your ticket in our system. Do you have the ticket ID?

system · 2015-05-05T20:18:42.000Z

Yes, my ticket ID is #PLH-722-41863 . I just submitted a support ticket yesterday. The way I tried to contact customer service prior was through another means, the page I linked.

system · 2015-05-09T21:11:50.000Z

I find myself in the same position. I can find no place on the Avast site where I can change my payment information or cancel my subscription. There is not even a “Contact Us” link to write them. HELP. I don’t dislike Avast, just running with a different product for now. What am I missing?

bob3160 · 2015-05-09T21:39:42.000Z

Martin263 post:6:

I find myself in the same position. I can find no place on the Avast site where I can change my payment information or cancel my subscription. There is not even a “Contact Us” link to write them. HELP. I don’t dislike Avast, just running with a different product for now. What am I missing?

Follow the instructions already posted:
https://forum.avast.com/index.php?topic=170597.msg1211130#msg1211130

system · 2015-05-10T05:47:13.000Z

I had a similar experience when trying to sort out a licence issue.

Eventually i resorted to putting messages on Twitter and eventually they responded.

system · 2015-05-12T01:17:37.000Z

Bastards!! Trying to charge me $ 79.99 for automatic renewal for AvastGrime/Fighter protection, originally bought on 5/8/15, due for renewal on 6/7/15. I was unable to cancel on-line & this is what they told me by phone. I am changing to another antivirus protection outfit. The hell w scumbags!!!

bob3160 · 2015-05-12T02:27:42.000Z

jurekfmd post:9:

Bastards!! Trying to charge me $ 79.99 for automatic renewal for AvastGrime/Fighter protection, originally bought on 5/8/15, due for renewal on 6/7/15. I was unable to cancel on-line & this is what they told me by phone. I am changing to another antivirus protection outfit. The hell w scumbags!!!

Changing your AV is your choice. Use the link I posted and request the refund you’re entitled to.

system · 2015-05-13T03:22:22.000Z

I soooo feel for you. The same thing has happened to me. I can’t get ahold of a real person!!! to deal with this. I’m tired of sending tickets. I noticed the response after your post. How do we stop this ???!! :-[

schmidthouse · 2015-05-13T03:32:01.000Z

Jill11 post:11:

I soooo feel for you. The same thing has happened to me. I can’t get ahold of a real person!!! to deal with this. I’m tired of sending tickets. I noticed the response after your post. How do we stop this ???!! :-[

You have already stated your issue about Secureline and I suggest your post in the Secureline Sub Forum here:https://forum.avast.com/index.php?board=53.0

Submitting multiple tickets only puts you at the bottom again.
Each added ticket for the same issue starts the whole process from the beginning,
The process can take 7-10 Business days to complete/resolve.

system · 2015-11-23T05:15:29.000Z

i have been on the phone with them, 10 ticket numbers and still havent been refunded… anybody know how i can get my money back

bob3160 · 2015-11-23T13:17:06.000Z

bosslady03159 post:13:

i have been on the phone with them, 10 ticket numbers and still havent been refunded… anybody know how i can get my money back

Unless you enjoy spam, delete your email address from your post.
One ticket and some patience will get you your refund. Each new ticket stats the process all over again.
The phone call is to a third party not Avast and they have nothing to do with refunds.
Post your last ticket number here and we’ll see if we can get you some attentions. Just don’t fill out any more requests.

lukas.hasik · 2015-11-23T20:46:05.000Z

bosslady03159 post:13:

i have been on the phone with them, 10 ticket numbers and still havent been refunded… anybody know how i can get my money back

I removed the email address.
And escalated. But first ticket was raised on Friday… we didn’t get to it over weekend.

Contact form lead to PR team not support. We should fix the messaging

system · 2015-11-26T15:43:56.000Z

I’m having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.

DavidR · 2015-11-26T16:14:06.000Z

s1howla post:16:

I’m having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.

Submitting multiple tickets can have the reverse effect as they are handled in a first in first out basis, but submitting another ticket you are essentially moving it to the start point again.

system · 2015-11-26T16:18:10.000Z

Oh fantastic. So the 6 days of hearing nothing and I’m back to square one. I hope the 30 day money back guarantee is still honoured.

bob3160 · 2015-11-26T16:20:57.000Z

s1howla post:18:

Oh fantastic. So the 6 days of hearing nothing and I’m back to square one. I hope the 30 day money back guarantee is still honoured.

It usually takes 7-10 business days. Just be a little patient. If you submitted your request prior to the end of the 30 days, you’ll get your refund.

DavidR · 2015-11-26T16:21:28.000Z

s1howla post:18:

Oh fantastic. So the 6 days of hearing nothing and I’m back to square one. I hope the 30 day money back guarantee is still honoured.

The guarantee is based on applying within the 30 days not when it is dealt with.

That said I will try and attract some attention to your ticket number/s.

bob3160 · 2015-11-26T16:23:56.000Z

DavidR post:20:

s1howla post:18:

Oh fantastic. So the 6 days of hearing nothing and I’m back to square one. I hope the 30 day money back guarantee is still honoured.

The guarantee is based on applying within the 30 days not when it is dealt with.

That said I will try and attract some attention to your ticket number/s.

Already done.

system · 2015-11-26T16:38:07.000Z

Many thanks

system · 2015-12-01T03:59:26.000Z

My account is scheduled to renew 12/10. I have removed AVAST, because I don’t need it anymore with Windows 10. I don’t want to renew. Can’t find a phone number. All links that are in the email sent to me are invalid. Before I deleted the software, I tried to stop a renew from my account settings in the program as well as online. My next step is my credit card company. This is ridiculous. This is a good product, but I won’t recommend it if I can’t get this account closed.

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