Ransomware usually will block Safe Mode with Networking to avoid downloading and Installing AV/AM Products. I’ve yet to see it succesfully block SF w/ CMD though. (Once it’s open type explorer.exe which will open your desktop). It’s Standard that, it’ll hide in your Appdata\Roaming folder or ProgramData.
Usually easy to find through the Registry (Run > regedit > HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run or HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run)
Normally named randomly such as (ewjifnq) with the type of REG_SZ. It’ll point to a file like most (such as C:\Users\XXX\Appdata\Roaming\ewjifnq.exe).
If you still have issues, follow Asyn’s advice and go to the Malware & Virus section. Help is free from trusted experts from UNITE/AMF
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How is posting a screenshot misleading ???
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Not meaning to rubbish you Bob … I was referring more to EDDY but also to your question ‘What is Avast Quick Connection?’ In fact this is mentioned when I dial into Avast Tech Support… anyone with Quick Connect can bypass the waiting time to get to a Techie… your question suggested you were not fully up to date with what is available from Avast which surprised me given your many posts in these forums. Maybe UK Support differs from universal support? but it’s always US Techies that I speak with, all saying they are Avast. Apologies if I read more into that question than was appropriate.
That is not from avast, but a third party and what they do is taking your money, but not giving any service at all.
How I know this?
avast doesn’t have phone support. That is the third party.
The $179 which is way to much for 1 year “support”
Quick connect is not from avast.
…
I have had the same experience with Avast Technical Support as conniereed who started this thread, so found the EDDY post very confusing, even misleading as far as the info I have. All info from this Avast webpage http://www.avast.com/en-gb/total-support
The ‘Avast’ people I spoke with were Very Avast and seemingly did a good job.
First in selling me a $179.99 package for 1 year.
Second in apparently doing a good job in cleaning Ransomeware from my PC which was, or should have been, well protected.
Anyway, good to have found these forums.
I will now go away and do as Michael and Asyn suggest, start a separate thread…
in fact I have: Windows Security: malware & firewall, to use or not to use that is the question
ah but maybe it is not in the Virus and malware section… I’ll post there.
My thanks to all who have responded to my posts here.
The Virus and Malware section is for dealing with infected systems and not for routine questions which you should ask in this part of the forum in a new topic.
Since you have already posted there with some issues that may need looking into you might as well leave it there rather than making numerous posts all over the forum.
I’m a bit confused.
Is it the case then, that Avast has dropped the 3rd. Party Support Technicians (known as guruaid) they were contracting and is now providing it’s own support technicians. ???
Hello - quick connect is a remote tool which is used to connect to Total Support subscriber’s computer. And it’ s free of charge.
I requested our call center manager to call you.
Essexboy is highly trained and teaches Malware/Virus removal.
Phone/Live Tech’s like DG are usually no more the basic technicians
Anything that requires paying, like virus removal, is usually a hoax. Any sites by AMF or UNITE are completely Free. (List Here for UNITE).
Total Support is NOT avast! but 3rd party support.
If you search in Avast! Forums the general reputation of these 3rd Party Support people, it’s absolutely negative, I’ve yet to hear anything good about them and how they smear Avast!'s good rep.
Edit: I had a look at what Essex did for you, and as mentioned, they actually seemed to get (most) of it… Just some remnants luckily.
i have just paid £129 to total support thinking i was paying avast and not some third party, i think i have been scammed, at no point was i told they were a third party, because if they were i wouldn’t have paid, they were on my pc for about 4 hours, god knows what they have done,
After i paid i got a avast email telling me their was a problem with billing and they would have to put my money back in my account and for me to send my bank details, when i phoned up thinking they were avast, they said i should ignore the email, how did these people who sent the scam email have my details, do they have rogue workers at total support, is my pc now worse off than before.
Do i call FBI and tell them, if this is happening to lots of people then this is a big problem.
I have just paid £99 for 3 years avast premier, i have no problem with avast, but paying third parties calling themselves avast is fraud. i don’t have the money or the experience to have my PC checked, i will contact digital river, if no help then the authorities.
Unless something has changed recently, and Avast! has taken over the support, they aren’t Avast!.
As for the advice, I find, usually, computers, moreso, store bought ones, and not customs, are usually filled with junkware. One might say, your computer is cleaner then when you bought it first At least, my school and Dell one is.
A couple of weeks ago my computer started going funny, i phoned the company that supplied the computer, i get a computer because of my disabilities, the company that gives me my computer only has standard technicians, i phoned avast because it said my avast had a internet connection problem, next thing the guy is telling me my PC is got virus’s everywhere, i got a bit scared, i have only been using a PC for about 2 years, i had to learn myself ,so i’m lower than basic user, i had to learn from you tube, now this guy saying i was in trouble your computer is going to crash, he said i had to pay £ 129, seeing it was avast i didn’t mind, as it goes i just paid yesterday for three years avast premiere, my problem isnt with avast its these people telling me they are avast when there not, after i paid the £129 i get a email from avast telling me there was a problem with my payment and for me to send my bank details so they could put the money back, i phoned the number and they said oh don’t worry just ignore it, they weren’t a bit put out at all, and the people who sent me the email how did they get my details, like i said i dont have a problem with avast or i wouldnt have got three years premier yesterday. I’m not rich as matter of fact i havent got a pot to piss in, so every penny counts,the only reason i’m worried is that i’m house bound and the computer is my lifeline. when these these people took over my computer for about 5 hours, since then i have had nothing but problems, i’m sorry i’m not as savvy as you i have had to learn to use pc late in life.
