Unable to connect to the server

Avast Free Antivirus / Premium Security
1

Hi to everyone,
sorry for my English (I am Italian) :-
I have installed Avast home edition but it can’t update the virus database.

I am connected to internet by an Atlantis Land ADSL Router with a firewall on it.
Can someone tell me how have I to setup avast or the firewall to allow avast connect to internet?

Thanks in advance
Marco

May be the log file can help?
Here is the log:
13.02.2005 22:57:12 general: Started: 13.02.2005, 22:57:12
13.02.2005 22:57:12 general: Running setup_av_pro-225 (549)
13.02.2005 22:57:12 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
13.02.2005 22:57:12 system: Computer WinName: OGAMI
13.02.2005 22:57:12 system: Windows Net User: OGAMI\Marco
13.02.2005 22:57:12 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
13.02.2005 22:57:12 general: DldSrc set to inet
13.02.2005 22:57:12 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
13.02.2005 22:57:12 general: Old version: 225 (549)
13.02.2005 22:57:12 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.02.2005 22:57:12 system: Computer DnsName: ogami
13.02.2005 22:57:12 system: Computer Ip Addr: 192.168.1.1
13.02.2005 22:57:12 internet: SYNCER: Type: 1
13.02.2005 22:57:12 internet: SYNCER: Auth: 2
13.02.2005 22:57:12 package: Part prg_av_pro-225 is installed
13.02.2005 22:57:12 package: Part vps-45301 is installed
13.02.2005 22:57:12 package: Part news-42 is installed
13.02.2005 22:57:12 package: Part setup_av_pro-225 is installed
13.02.2005 22:57:12 general: Old version: 225 (549)
13.02.2005 22:57:13 file: SetExistingFilesBitmap: 451->121->121
13.02.2005 22:57:13 general: GUID: db97a8c7-d21c-4840-abfe-9790aa7f32cd
13.02.2005 22:57:13 general: Server definition(s) loaded for ‘main’: 14 (maintenance:0)
13.02.2005 22:57:13 general: SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
13.02.2005 22:57:13 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
13.02.2005 22:57:13 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
13.02.2005 22:57:13 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
13.02.2005 22:57:13 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
13.02.2005 22:57:13 general: progress thread start
13.02.2005 22:57:13 general: progress start - 1
13.02.2005 22:57:13 general: progress start - 2
13.02.2005 22:57:16 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:18 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:20 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:24 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:27 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:27 general: InvalidateCurrent: invalidated server ‘Download6 AVAST server’ from ‘main’
13.02.2005 22:57:27 general: SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
13.02.2005 22:57:27 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
13.02.2005 22:57:31 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:31 general: InvalidateCurrent: invalidated server ‘Download1 AVAST server’ from ‘main’
13.02.2005 22:57:31 general: SelectCurrent: selected server ‘Download14 AVAST server’ from ‘main’
13.02.2005 22:57:31 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 2
13.02.2005 22:57:35 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:35 general: InvalidateCurrent: invalidated server ‘Download14 AVAST server’ from ‘main’
13.02.2005 22:57:35 general: SelectCurrent: selected server ‘Download12 AVAST server’ from ‘main’
13.02.2005 22:57:35 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 3
13.02.2005 22:57:38 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:38 general: InvalidateCurrent: invalidated server ‘Download12 AVAST server’ from ‘main’
13.02.2005 22:57:38 general: SelectCurrent: selected server ‘Download8 AVAST server’ from ‘main’
13.02.2005 22:57:38 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 4
13.02.2005 22:57:42 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:42 general: InvalidateCurrent: invalidated server ‘Download8 AVAST server’ from ‘main’
13.02.2005 22:57:42 general: SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
13.02.2005 22:57:42 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 5
13.02.2005 22:57:46 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:46 general: InvalidateCurrent: invalidated server ‘Secondary ASW server’ from ‘main’
13.02.2005 22:57:46 general: SelectCurrent: selected server ‘Download9 AVAST server’ from ‘main’
13.02.2005 22:57:46 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 6
13.02.2005 22:57:50 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:50 general: InvalidateCurrent: invalidated server ‘Download9 AVAST server’ from ‘main’
13.02.2005 22:57:50 general: SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
13.02.2005 22:57:50 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 7
13.02.2005 22:57:53 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:53 general: InvalidateCurrent: invalidated server ‘Download10 AVAST server’ from ‘main’
13.02.2005 22:57:53 general: SelectCurrent: selected server ‘Download13 AVAST server’ from ‘main’
13.02.2005 22:57:53 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 8
13.02.2005 22:57:57 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:57:57 general: InvalidateCurrent: invalidated server ‘Download13 AVAST server’ from ‘main’
13.02.2005 22:57:57 general: SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
13.02.2005 22:57:57 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
13.02.2005 22:58:01 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:58:01 general: InvalidateCurrent: invalidated server ‘Download5 AVAST server’ from ‘main’
13.02.2005 22:58:01 general: SelectCurrent: selected server ‘Download11 AVAST server’ from ‘main’
13.02.2005 22:58:01 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
13.02.2005 22:58:04 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:58:04 general: InvalidateCurrent: invalidated server ‘Download11 AVAST server’ from ‘main’
13.02.2005 22:58:04 general: SelectCurrent: selected server ‘Download2 AVAST server’ from ‘main’
13.02.2005 22:58:04 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 11
13.02.2005 22:58:08 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:58:08 general: InvalidateCurrent: invalidated server ‘Download2 AVAST server’ from ‘main’
13.02.2005 22:58:08 general: SelectCurrent: selected server ‘Download7 AVAST server’ from ‘main’
13.02.2005 22:58:08 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 12
13.02.2005 22:58:11 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:58:11 general: InvalidateCurrent: invalidated server ‘Download7 AVAST server’ from ‘main’
13.02.2005 22:58:11 general: SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
13.02.2005 22:58:11 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 13
13.02.2005 22:58:15 package: ERROR:HttpGetWininet, catch returned 0x00002EFD
13.02.2005 22:58:15 general: InvalidateCurrent: invalidated server ‘Download3 AVAST server’ from ‘main’
13.02.2005 22:58:15 general: SelectCurrent: unable to find any suitable server in ‘main’
13.02.2005 22:58:15 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 14
13.02.2005 22:58:15 internet: tried 14 servers to get file ‘servers.def’, but failed (0x20000004)
13.02.2005 22:58:15 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\Marco\LOCALS~1\Temp_av_proI.tm~a02544\onefile, servers.def, error: 0x20000004
13.02.2005 22:58:15 package: Tried to download servers.def but failed with error 0x20000004.
13.02.2005 22:58:15 general: progress end - 1
13.02.2005 22:58:15 general: progress end - 0
13.02.2005 22:58:15 general: progress thread end
13.02.2005 22:58:15 general: Err:Cannot connect to download3.avast.com (67.15.62.22:80).

2

Your English is fine Marco, don’t worry about it.

You can read what need to be allowed by your firewall in THIS THREAD

3

Thanks Heddy!! :slight_smile:

I have red that post, but they tell about some program name that has to be enable on some port.
The fact is that on my firewall (on the router) I cant’ find a place were i can specify a program name.
I have only found a window named “Packet filter” were I can specify a source/destination IP address range and a source/destination port range for a specific Packet type.
I’m very beginner about this kind of stuff. :frowning:

May be I have to change some setup into the WinXP firewall?
In this case I need to know how to do it … because looking around I have only found a window TCP/IP filtering where at the moment everything is allowed. ???

About this I have a question:
By default a firewall should not allow the outgoing flow and block the ingoing requests?

I am very confused about it :cry:

can you help me?

Marco

4

XP’s firewall only blocks incomming.

The manual on your router should tell you how to set it up.

Make sure you have the Avast settings set to “no proxy”.

Can you ping 67.15.62.22:80?

5

Eddy,

I have asked to the Atlantis’ support and they say that the router’s firewall doesn’t block anything outgoing.

The ping 67.15.62.22 works fine
The ping 67.15.62.22:80 does not works and says “Ping request could not find host 67.15.62.22:80”

What does it mean?

Avast was set to use the Internet Explorer setup, than I tryed with “No proxy” but it’s the same! :frowning:

I am very sad :frowning: :cry:

6

The command

ping 67.15.62.22:80

has no sense. 80 is the port number and ping uses a different protocol (a port number different from 80 - in fact not TCP at all) to do its job.

The question is, can you access http://67.15.62.22:80 in your browser?

Thanks
Vlk

7

Hi Vlk,

yes, I can access to http://67.15.62.22:80 in my browser (Internet Explorer 6).

Now, what can I do? Have I to change something inside Avast?

Thanks for your help. :slight_smile:
Marco

8

After you changed the proxy settings to “No proxy” what does the log look like now?

Thanks.

9

Here is lo log after a connection Test with “no proxy”:

14.02.2005 13:25:11 general: Started: 14.02.2005, 13:25:11
14.02.2005 13:25:11 general: Running setup_av_pro-225 (549)
14.02.2005 13:25:11 system: Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
14.02.2005 13:25:11 system: Computer WinName: OGAMI
14.02.2005 13:25:11 system: Windows Net User: OGAMI\Marco
14.02.2005 13:25:11 general: Cmdline: /setproxy
14.02.2005 13:25:11 general: Operation set to INST_OP_PROXYDLG
14.02.2005 13:25:11 general: Old version: 225 (549)
14.02.2005 13:25:11 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14.02.2005 13:25:11 internet: SYNCER: Type: 0
14.02.2005 13:25:11 internet: SYNCER: Auth: 0
14.02.2005 13:25:11 package: Part prg_av_pro-225 is installed
14.02.2005 13:25:11 package: Part vps-45301 is installed
14.02.2005 13:25:11 package: Part news-42 is installed
14.02.2005 13:25:11 package: Part setup_av_pro-225 is installed
14.02.2005 13:25:11 general: Old version: 225 (549)
14.02.2005 13:25:13 general: Connection test
14.02.2005 13:25:13 internet: SYNCER: Type: 0
14.02.2005 13:25:13 internet: SYNCER: Auth: 0
14.02.2005 13:25:13 general: progress thread start
14.02.2005 13:25:13 general: progress start - 1
14.02.2005 13:25:13 general: Server definition(s) loaded for ‘main’: 14 (maintenance:0)
14.02.2005 13:25:13 general: SelectCurrent: selected server ‘Download7 AVAST server’ from ‘main’
14.02.2005 13:25:15 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:15 general: InvalidateCurrent: invalidated server ‘Download7 AVAST server’ from ‘main’
14.02.2005 13:25:15 general: SelectCurrent: selected server ‘Download13 AVAST server’ from ‘main’
14.02.2005 13:25:17 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:17 general: InvalidateCurrent: invalidated server ‘Download13 AVAST server’ from ‘main’
14.02.2005 13:25:17 general: SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
14.02.2005 13:25:18 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:18 general: InvalidateCurrent: invalidated server ‘Download10 AVAST server’ from ‘main’
14.02.2005 13:25:18 general: SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
14.02.2005 13:25:20 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:20 general: InvalidateCurrent: invalidated server ‘Download6 AVAST server’ from ‘main’
14.02.2005 13:25:20 general: SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
14.02.2005 13:25:22 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:22 general: InvalidateCurrent: invalidated server ‘Download1 AVAST server’ from ‘main’
14.02.2005 13:25:22 general: SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
14.02.2005 13:25:23 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:23 general: InvalidateCurrent: invalidated server ‘Download3 AVAST server’ from ‘main’
14.02.2005 13:25:23 general: SelectCurrent: selected server ‘Download8 AVAST server’ from ‘main’
14.02.2005 13:25:25 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:25 general: InvalidateCurrent: invalidated server ‘Download8 AVAST server’ from ‘main’
14.02.2005 13:25:25 general: SelectCurrent: selected server ‘Download14 AVAST server’ from ‘main’
14.02.2005 13:25:27 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:27 general: InvalidateCurrent: invalidated server ‘Download14 AVAST server’ from ‘main’
14.02.2005 13:25:27 general: SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
14.02.2005 13:25:28 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:28 general: InvalidateCurrent: invalidated server ‘Secondary ASW server’ from ‘main’
14.02.2005 13:25:28 general: SelectCurrent: selected server ‘Download12 AVAST server’ from ‘main’
14.02.2005 13:25:30 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:30 general: InvalidateCurrent: invalidated server ‘Download12 AVAST server’ from ‘main’
14.02.2005 13:25:30 general: SelectCurrent: selected server ‘Download9 AVAST server’ from ‘main’
14.02.2005 13:25:32 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:32 general: InvalidateCurrent: invalidated server ‘Download9 AVAST server’ from ‘main’
14.02.2005 13:25:32 general: SelectCurrent: selected server ‘Download2 AVAST server’ from ‘main’
14.02.2005 13:25:33 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:33 general: InvalidateCurrent: invalidated server ‘Download2 AVAST server’ from ‘main’
14.02.2005 13:25:33 general: SelectCurrent: selected server ‘Download11 AVAST server’ from ‘main’
14.02.2005 13:25:35 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:35 general: InvalidateCurrent: invalidated server ‘Download11 AVAST server’ from ‘main’
14.02.2005 13:25:35 general: SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
14.02.2005 13:25:37 package: ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
14.02.2005 13:25:37 general: InvalidateCurrent: invalidated server ‘Download5 AVAST server’ from ‘main’
14.02.2005 13:25:37 general: SelectCurrent: unable to find any suitable server in ‘main’
14.02.2005 13:25:37 general: progress end - 0
14.02.2005 13:25:37 general: progress thread end

10

Are you sure that you don’t have a software firewall installed on your machine? It seems that something/someone is actively blocking the avast updater…

11

GOT IT !!! :slight_smile:
Vlk you are great!!! :wink:

There still was a piece of Zone Alarm installed!!!
The fact is that some time ago I uninstlled it, and since I didn’t see the Zone Alarm interface anymore I thought it was fully uninstalled, but it wasn’t true.

Now I have updated the Avast program and database perfectly!

Thanks a lot for your help! :slight_smile:
Marco