1

I’ve lost my phone today and I’m unable to send any locate or lock commands via avast anti-theft, seemingly because I didn’t have mobile data enabled. I get the message “we are unable to connect to your device”. The phone was switched on though and should have a decent amount of battery left. I’ve tried sending SMS commands from a friend’s mobile, but nothing happens and they don’t show up in the ‘commands’ part of the web interface. Is there anything else I can do? I’m guessing time is of the essence before the battery dies.

2

Only thing you can do is keep trying.

Depending on the brand/version of the phone, the manufacturer might have a website to locate it.

3

Some mobile service providers can/may be willing to help - a phone can easily be triangulated while being used on a network via its IMEI, contact your service provider (not manufacturer)

4

Although that is possible, in most countries phone providers are not allowed to do so without the police asking them and/or a court ruling.