Unable to Create Trial License

Avast Business Avast Endpoint Protection
1

Hello,

Within the Console: Admin => Subscription => Request Trial, I get “Unable to Create Trial License”.

Anyone else having this issue?

TIA,
Stephen

2

No, I’ve never had this issue…but have you tried connect to the console with another client or another browser?

3

Hello,

I just tried from a different client, but IE8 is the only browser we have. Still doesn’t work.

I have this loaded onto a laptop at the moment (for testing), so I’ll try from my internet connection at home (just in case there is a dns / firewall issue of some sort).

Thanks,
Stephen

4

Please report back if this solve your problem…

Wich version of Avast Console are you running? Is the 1.0.888.19?

5

Yes, I have v1.0.888.19.

I will test from my home internet connection this evening.

Thanks,
Stephen

6

How did you get into this state? This button appeares only when there is no (or corrupted) license in the SBC. AFAIK, this is unexpected state.

7

Hello,

I never did manage to get the trial working.

This is a brand new install. I put the Console onto my Windows 7 Laptop as a test. We are still running v4.8 on the live network.

Avast has now sent me an upgraded license file for v4.8 => v5, so I have loaded that instead.

Regards,
Stephen