Unable to disconnect from account

Avast Mobile Security Avast Mobile Security for Android
1

I have been trying to consolidate all our devices to a single account. For the last 48+ hours, whenever I attempt to disconnect a device from its existing account, I get an error message stating that the “Service is temporarily unavailable. Please try again later.”

When will this issue be resolved?

2

Are you trying to do this from AMS on your phone or from the my.avast.com portal ?

I have just connected to my.avast.com account through my desktop without issue and view the associated devices including my Google Nexus phone.

3

I am trying to disconnect using the function on the phone. I removed one device from the web portal but the phone tells me it is still connected to the original account and I can’t get it to disconnect, which means I can’t add it to the consolidated account.

The other 7 devices are still listed on their respective accounts, but again, I can’t disconnect them using the function on the phone.

4

This isn’t an area that I’m too familiar with, but I wonder if a restart on the phone might help. But I assume you would have tried that.

5

I moved 47 devices from individual accounts to our consolidated account in the days previous to when I started getting the error message. This beast reared its ugly head about 48 hours ago.

Rebooting the phone has no effect.

Can an avast! representative please give an eta on a resolution to this issue?

6

I have tried to contact on of the moderators of this sub-forum.

7

Hi,

I’ll try to reproduce the problem tomorrow. Are you trying from Mobile Security or from Anti-Theft?

Filip

8

I tap on the avst icon on my screen, then Anti-Theft / Set up basic settings / avast! Account / avast! Account.

I get a popup that reads"Do you really want to disconnect from your avast! account" with 2 buttons, “Yes” and “No”. I select Yes and a window opens with a little circle spinning and the word “Disconnecting…” displayed then I get the following error message…

“The service is temporarily unavailable. Please try again later.”

9

We know about it - slight issue on our server, please be patient, we are working on the fix. Thanks

10

Thanks for the info Jan.

11

It is repaired now. Thanks.