My version is 4.8 professional, and now is unable to download updates and virus info.
When i try this message is shown:
" the license of this product is temporally disable; function date / hour is changed.Modify it and sign your license again"
This is my translation of italian message, i hope there 're no errors.
I try also to scan sistem and this infection is shown:" infection: WIN32 - AGENT ACNR (trj) - error during repair it"
Can you help me?
Thanks
Check your system date (double click the clock in the system tray), day month and year and adjust as required.
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast ‘a’ icon), Warning section, this contains information on all avast detections. C:\Program Files\Alwil Software\Avast4\ashLogV.exe
Trojans generally can’t be repaired (either by the VRDB or avast virus cleaner), because the entire content of the file is malware, so it is either move to chest or delete, move to the chest being the best option (first do no harm). When a file is in the chest it can’t do any harm and you can investigate the infected warning.
The VRDB only protects certain files, mainly .exe files, it doesn’t protect data files or all files, it is not a back-up program, so there are going to be many occasions where repair won’t be an option.
Only true virus infection can be repaired, e.g. when a virus infects a file it adds a small part to it, provided that file is one that avast’s VRDB would monitor and you have run the VRDB, then it may be possible to repair the file to its uninfected state.
However, for the most part so called viruses, trojans (adware/spyware/malware, etc.) can’t be repaired because the complete content of the file is malicious.