unable to enable all shields (file, mail, web)

system · 2017-03-23T03:28:17.000Z

Hi all,

I just installed Avast Free Antivirus yesterday, it is version 17.2.2288(build 17.2.3419.64), and my Windows 10 version is 1607 64bits. Upon Avast installed completion, it showed me “You’re protected” in status, I also registered it. While today I noticed all 3 shields (file, mail, web) are off in Avast user interface → Protection → Antivirus, and I tried to press the red “OFF” button to enable them but nothing happened and didn’t see any error messages.

Then I tried to enable the shields by right clicking the Avast icon in the system tray, after clicking the menu item “Enable all shields(3 disabled)” in Avast shields control, I didn’t see any response from Avast, and all the 3 shields remained off.

Could anybody help me fix the issue?

Thanks & best regards,

Leo Yeah

BeSecure · 2017-03-23T03:55:05.000Z

Do u try repair?
Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

system · 2017-03-23T06:30:41.000Z

Thank you Be Secure! ;D
I followed you proposal and the issue got “repaired”, now all shields are ON.
Have a good day!

BeSecure · 2017-03-23T06:32:09.000Z

Glad to help you.

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