Unable to instal Avast-repeated bluescreen during file registration/verification

Avast Free Antivirus / Premium Security
1

I get this information after the computer autorestarts:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF961001BDF58
BCP2: 0000000000000000
BCP3: FFFFFA80097DBF36
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Supposedly there is a dump file somewhere on my computer, but the link included in the report doesn’t work.
I’m trying to download avast free after multiple Kaspersky firewalls spontaneously became corrupted about 2 hours ago (Kaspersky was telling me to reinstall it, but I searched all over my house but was unable to find the installation disks)
Please help.

2

Was there an error code on the blue screen i.e. STOP 0x00007 or similar

3

Not sure, the screen went away rather fast due to my computer’s high processor speed, but I do remember that it said ERROR_IN_NON-PAGED_AREA

4

Did you remove Kaspersky before installing Avast ?

5

No, but I did turn it off. I don’t see how have another AV, even an active one, would cause a system crash.

6

Sorry but your computer is a perfect example of that.
There are many topics on why you should never run more than one resident AV on your computer.

7

You need to completely remove Kaspersky with their removal tool before installing avast!

All anti-virus have low level drivers which clash even if one anti virus is disabled.

More than one can actually put the system at more risk + cause slowness, system crashes and various other issues.

8

Just uninstalled Kaspersky and tried to download again. Got another crash, error code:0X(a bunch of zeros)50.
Avast seems to have partially installed though. advise?

9

After you’ve fully uninstalled Kaspersky with their uninstall tool…

You need to do a clean install of avast!..

  1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in safe mode using Avastclear.
  3. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  4. Install the version you downloaded.
  5. Reboot.

Note : If you have a paid license, install it after the reboot at stage 6.

10

Bizarre thing, I had the Avast desktop gadget before I rebooted, but when I looked for it in safe mode, there was no file in either of the program files folders, and when I booted back up in normal mode the gadget was gone. I did run the Kaspersky uninstaller though and got rid of it, but I want some advice before attempting to install avast again.

11

I’m not sure what advice you mean here?

Once you’ve removed Kaspersky, the guide I posted will completely remove avast! and re-install it for you.

Then avast! should be working fine.

On another note, I’m sure the Windows Sidebar was disabled by one of the older windows updates since it’s vulnerable.

Is your Windows up to date?

12

Successfully installed! ;D Thanks for your guys’ help!

13

You’re welcome.