system
November 4, 2015, 9:23am
1
I can log in to My Avast account and this forum, but every time I try to log in to Support I get: “Login was unsuccessful!”
I have tried resetting my password, but it doesn’t work even after that.
And most ironically, I can’t create a support ticket to help me resolve this, so I’m posting it to this forum.
Asyn
November 4, 2015, 9:53am
2
system
November 15, 2015, 12:11am
3
I am able to log into my Avast account, but every time I try to access the Support area I get an error message, even if I use my Avast account credentials and not my previous Support credentials.
Please see the attached screenshot and please help me to access Support, as I have an issue I need to report there.
Asyn
November 15, 2015, 6:36am
4
When you’re logged in to the forum, click here: https://support.avast.com/support/tickets/new
system
November 15, 2015, 12:23pm
5
I did. That’s when I get the above error message.
To sum it up, I can log in to my Account and this forum, but Support throws me out. Can you fix it for me, please?
Asyn
November 15, 2015, 1:37pm
6
Strange. Did you try another browser yet…!?
system
November 15, 2015, 1:46pm
7
Yes, I have tried different browsers and even different computers.
There’s obviously something wrong with my account. Does Avast Support have an e-mail address I could use instead?
Asyn
November 15, 2015, 2:01pm
8
system
November 16, 2015, 6:32am
9
Thanks! I’ve PM’ed him now.