Unable to log in to Support

system · 2015-11-04T09:23:56.000Z

I can log in to My Avast account and this forum, but every time I try to log in to Support I get: “Login was unsuccessful!”

I have tried resetting my password, but it doesn’t work even after that.

And most ironically, I can’t create a support ticket to help me resolve this, so I’m posting it to this forum.

Asyn · 2015-11-04T09:53:17.000Z

See: https://forum.avast.com/index.php?topic=177577.0

system · 2015-11-15T00:11:43.000Z

I am able to log into my Avast account, but every time I try to access the Support area I get an error message, even if I use my Avast account credentials and not my previous Support credentials.

Please see the attached screenshot and please help me to access Support, as I have an issue I need to report there.

Asyn · 2015-11-15T06:36:47.000Z

When you’re logged in to the forum, click here: https://support.avast.com/support/tickets/new

system · 2015-11-15T12:23:10.000Z

I did. That’s when I get the above error message.

To sum it up, I can log in to my Account and this forum, but Support throws me out. Can you fix it for me, please?

Asyn · 2015-11-15T13:37:42.000Z

svedman post:5:

I did. That’s when I get the above error message.

Strange. Did you try another browser yet…!?

system · 2015-11-15T13:46:56.000Z

Yes, I have tried different browsers and even different computers.

There’s obviously something wrong with my account. Does Avast Support have an e-mail address I could use instead?

Asyn · 2015-11-15T14:01:01.000Z

svedman post:7:

Yes, I have tried different browsers and even different computers.
There’s obviously something wrong with my account. Does Avast Support have an e-mail address I could use instead?

Contact Lukas: https://forum.avast.com/index.php?action=pm;sa=send;u=132749

system · 2015-11-16T06:32:05.000Z

Thanks! I’ve PM’ed him now.

Asyn · 2015-11-16T06:35:06.000Z

You’re welcome.

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