I recently installed Avast free edition 110413-1. I previously had had Avast free edition but ran into a problem so uninstalled it via Add/Remove programs then downloaded the newest version. Since doing so, when I try to open a graphic file, Avast pops up a warning that it could be a dangerous file and suggests opening it in the Sandbox or open normally. No matter which option I choose, my computer hangs and I have to manually shut down and reboot. I cannot open any graphics files on my computer unless I disable Avast. (I have Windows XP.) I also cannot right click on the graphic and select Open with…it hangs once again. (I was always able to do that before installing this newer version of Avast AV.) My default graphics viewer is Irfan View.
“Ran into a problem” - was getting warning pop up after pop up with no pattern to them. I’ve checked for malware, including using Malwarebytes… nothing showing up.
Can you please elaborate. What pop up and who’s pop up? Also Microsoft does not support SP2 so you need to install SP3. Where did you download Avast from?
I have checked for malware and will post the log below.
I still cannot open any graphic or photo saved in Irfan View unless I disable Avast… the popups are AVast saying the graphic could be a dangerous file and to open in the sandbox. Trying to do that also hangs my computer and I have to manually shutdown and reboot.
I may have the wrong version of Avast installed. Would someone post the link for the free version that I should have installed, please.
Here is the log from the scan:
Malwarebytes’ Anti-Malware 1.50.1.1100 www.malwarebytes.org
Database version: 6357
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
Okay, I uninstalled Avast and reinstalled it. Right now I am able to open the graphics. Fingers crossed. Initially, they opened for me when I first downloaded and installed Avast a few days ago. Here’s hoping…
Well, that fix was short lived. This morning I’m back to square 1 - unable to open graphics. Avast pops up with possible dangerous file. Whether I choose open in sandbox or open normally, my computer hangs.
I think I’m finishe with Avast unless someone can help me.
Please add those files to the exclusions as I have previously stated. Also did you select “Remember my choice”? Exclude them from the behavior shield and file shields.
I’m not sure what files you’re referring to and where or how to add them to exclusions. (I’m a ‘senior’ and not very computer savy!) In other words, I need step by step instructions!
LOL
Okay, I found Exclusions, Browse in Avast… but not sure where to browse or what I’m browsing for.