Unable to Re-register Avast

Avast Free Antivirus / Premium Security
1

Hi all, newbie here,

My subscription ran out 04-08-13, however I didn’t notice it.

Current status shows registered, but with no days remaning on the bar.

I attempted to re register, howver I get the following: “The AAVM subsystem detected a RPC error”

I have logged a ticket re this but as I have no idea when they might get back to me I thought I might ask here.

I’m also unable to remove Avast via the add delete program, when I uncheck the box marked Enable Avast self defence module, and hit ok, it appears to recheck itself.

I followed the instructions on this type of error in the knowledge base, but this didn’t help.

Thanks in advance.

Bill.

2

You didn’t mention what version of Avast you were using. The first thing you should try is to follow these steps copied from another post:

2.) Download and save to your desktop aswclear.exe

3.) Download and save a fresh copy of Avast!.

http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe

4.) Open Avast! > Settings > Troubleshooting > Uncheck " Enable Avast! self-defense module ".

5.) Uninstall Avast! normally through Control Panel > Programs & feature ( Vista, W7 ) or Add and remove programs ( XP ). Reboot. If you can not complete this step, continue with step # 6

6.) Even if you were able to uninstall Avast! in step # 5, it is important to run aswclear.exe in safe mode for any Avast! you may have had before,e.g. v.6 o v.7, and then for v. 8. Reboot into normal mode after uninstall.

NOTE: aswclear has the ability to make your system go into Safe Mode. Just run it in normal mode and follow instructions.

7.) Reinstall fresh copy of Avast! and reboot.

3

My WinXP-sp3 laptop also suddenly started to throw this “The AAVM subsystem detected a RPC error.” roadblock this morning when I try to re-register, since it’s been another year. Avast had recently updated itself to v8.0. I’ll try the routine you posted and let you know if that resolves it.

4

There is no need to disable the self protection module since the new uninstall utility will prompt the user to reboot into safe mode.
All a user needs to do is “click”. :slight_smile:

  1. download and save http://www.avast.com/uninstall-utility
  2. download and save http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
  3. run uninstall utility from step #1 (you will be prompted to reboot into safe mode, do so)
  4. reboot into normal mode
  5. install from step#2
  6. reboot and register 8)

edit: it is best to uninstall from safe mode and “not” normal mode. :slight_smile: