When the 1-year license to my avast Free (ver. 2014.9.0.2021) expired, it stopped dead. The active protection shields shut down and could not be turned on and DID NOT WORK and I could not update virus definitions. And I was totally unable to manually re-register (or “renew” or “activate”, whatever) 12 days after expiration. Yes, I could run manual scans, but for real-time protection, my avast Free program was essentially useless. And, even if it’s true that the program “autoregisters 10 days after expiration” (which did not happen to me), what good is an anti-virus program that leaves one without real-time protection during that 10 day period of time???
And, after doing an un-install, running avastclear.exe, and a re-install of ver. 2014.9.0.2021, I am totally unable to MANUALLY obtain another 1-year license (“Register”, whatever). When I click “Select” in the avast Free column, I get a small pop-up saying “Loading . . .” which sits there for 10-15 seconds and then disappears. And absolutely nothing happens thereafter. Same thing has happened at least a hundred times. Am I supposed to go through an un-install and re-install every 30 days?
Same exact problem here today! This statement (see attached screen shot) is A LIE!!!
I reinstalled the older version I am running (since the newest versions REFUSE to let me open my PaintShop Pro program which I use daily), but will now apparently have to re-install the older version every 30 days…unless I can find a viable alternative to Avast, or some kind of “fix” for this problem will be offered…which is highly unlikely since the so-called Avast “Customer Care” informed me that they do not provide support to customers who use the Free Avast versions and advised me to visit the FAQ section or this forum.
I’ve been using Avast for years now and have recommended it to everyone I know. Guess I should have known that this was too good to last! >:(
Hmmm, considering the newest version doesn’t allow Internet Explorer to open…
And besides, it would seem that I am not the only one with this problem.
Avast is claiming that (quote) “older versions will keep working, even after they’ve expired” (end quote) which is simply NOT TRUE, as the numerous posts on this issue attest to. I’m certain that everyone here has a good reason as to WHY we are still running an older version of Avast, and my PaintShop Pro is just one of many. Avast making outright FALSE claims as to the functionality of their product (for whatever reason) does nothing to help the issue and I seriously doubt that it will convince anyone here to upgrade to one of their paid versions.
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It really has nothing to do with Avast treating anyone “that way”. Microsoft hasn’t supported your OS for a very long time. Most people also no longer use computers with the limitations imposed by Windows XP. Certain protection can’t be implemented because of OS restrictions. In your case, the problem isn’t even OS related but rather old software.
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Who said ANYTHING about running Windows XP??? Do you actually read any of these posts, or just answer random ones to get “your 2 cents worth” into the mix?
It really has nothing to do with Avast treating anyone “that way”. Microsoft hasn’t supported your OS for a very long time. Most people also no longer use computers with the limitations imposed by Windows XP. Certain protection can’t be implemented because of OS restrictions. In your case, the problem isn’t even OS related but rather old software.
Who said ANYTHING about running Windows XP? ??? Do you actually read any of these posts, or just answer random ones to get “your 2 cents worth” into the mix?
The answer wasn’t directed at you. Are you here just to complain or are you actually looking for an answer ???
If your answer wasn’t directed at me then why did you MY post in it? (screen shot attached)
And yes I AM looking for an answer, just like everyone else here. Should we hold our collective breaths to maybe getting one someday?
I DID submit feedback when I first encountered the problem with being unable to renew my registration 3 weeks ago.
I also opened the support ticket that’s shown in the attachment on my previous post on the same day.
I was hoping that my Avast would keep working as promised after its expiration date (today), but unfortunately that didn’t happen.
So I came back to this forum, hoping that maybe someone might have found a solution for this problem over the course of the past 3 weeks,
but obviously that didn’t happen either.
You can register it by going to Programs and features > Change. There will be a gigantic Activate button. For some reason they removed Activation button from Avast options and moved it there after years. Bad design.
THIS WORKED!!!
I had to click on “change” in the Avast pop-up window first, and then the “Back” link before the big Activate button appeared, but my Avast is now showing that it’s registered for a year again. Thanks a million for this tip!!! :-*
Which version of avast Free are you running? And which version of Windows are you running it on?
I tried following those instructions and nowhere do I see any “gigantic Activate button”. (I’m running avast Free ver 2014.9.0.2021 on Windows 7)
And, by “Programs and features”, I’m assuming you’re referring to Windows’ “Programs and features” applet/option within Windows’ Control Panel. And “options”? I don’t have anything in my Avast Free program called “Options”. I do have “Settings”. But no “Activation button” found there either. I can “insert an activation code” (if I had one). But without one, that process takes me nowhere.
