Unable to scan file and folders

Avast Free Antivirus / Premium Security
1

I have just installed Avast home edition. I did a complete scan of my computer. The following report was issue at the end of the scan:

c:\Document and Settings Unable to scan: The system cannot the path specified
c:\Program Data\Application Data Unable to scan: The system cannot the path specified
c:\Program Data\Desktop Unable to scan: The system cannot the path specified

c:\Program Data\Documents Unable to scan: The system cannot the path specified
c:\Program Data\Favorites Unable to scan: The system cannot the path specified
c:\Program Data\Documents Unable to scan: The system cannot the path specified
c:\Program Data\Start Menu Unable to scan: The system cannot the path specified
c:\Program Data\Templates Unable to scan: The system cannot the path specified
c:\Users\All Users Unable to scan: The system cannot the path specified

c:\Users\Default\Application Data Unable to scan: The system cannot the path specified
c:\Users\Default\AppData\Local\Application Data Unable to scan: The system cannot the path specified
c:\Users\Default\AppData\Local\History Unable to scan: The system cannot the path specified
c:\Users\Default\AppData\Local\Temporary Internet Files Unable to scan: The system cannot the path specified
c:\Users\Defaul\Cookies Unable to scan: The system cannot the path specified
c:\Users\Default\Documents\My Music Unable to scan: The system cannot the path specified
c:\Users\Default\Documents\My Pictures Unable to scan: The system cannot the path specified
c:\Users\Default\Documents\My Videos Unable to scan: The system cannot the path specified
c:\Users\Default\Local Settings Unable to scan: The system cannot the path specified

c:\Users\Default\My Documents Unable to scan: The system cannot the path specified
c:\Users\Default\NetHood Unable to scan: The system cannot the path specified
c:\Users\Default\PrintHood Unable to scan: The system cannot the path specified
c:\Users\Default\Recent Unable to scan: The system cannot the path specified
c:\Users\Default\SendTo Unable to scan: The system cannot the path specified
c:\Users\Default\Start Menu Unable to scan: The system cannot the path specified
c:\Users\Default\Templates Unable to scan: The system cannot the path specified
c:\Users\Default User Unable to scan: The system cannot the path specified
c:\Users\Public\Documents\My Music Unable to scan: The system cannot the path specified
c:\Users\Public\Documents\My Pictures Unable to scan: The system cannot the path specified
c:\Users\Public\Documents\My Videos Unable to scan: The system cannot the path specified

I am using a Laptop with Intel T7500; 4Gig; Vista Home Premium 64bit SP1;–Logged on as Admin.

Please help

2

It appears that you have leftover contents from XP on the Vista install. Vista x64 requires a clean install and then transfer of data into the new directories. Vista does not have a documents and settings directory. It also doesn’t have an All User folder like XP but does have hidden “junctions”. This is giving you an access error which is what is causing your log to look like it does most likely.

http://www.jimmah.com/vista/Security/junctions.aspx

3

I forgot to mention that this is a new Latop, with Vista Home Premium 64bit pre-installed. The only new I recently did was to un-install
Norton 360(which came with the computer), and install Avast home edition.

4

Do you see these directories from the admin account on your c drive? Have you enabled “see hidden folders” on the laptop?

5

I do not see those folders or files in my computer. The computer is set to show all hidden and system files.

SO why is Avast looking for those Unknown files and folders. I have tried re-scanning several times with sam results.

6

See here, please.