Unable to scan

Avast Free Antivirus / Premium Security
1

Hi,

I’ve created a CD-ROM, baked it and scanned with Avast pro. I am getting a message:
Disk d: Boot record - Unable to scan: Incorrect function.

Any help will be appreciated.

TKay

2

What operating system do you use?

Do you get this message at the beginning of the scan (and the scan doesn’t take place), or the scan is performed correctly and you just see this error in the final “Results” window?

3

I am running Windows XP Home.

The error occurs after a successful scan

Thanks for a quick answer

4

Are there more info into avast log files?
Which Task are you using? Any more details into the Session results?

5

Hi

I am not sufficiently fluent in the Avast’s functionality to answer those questions. If you could indicate where I could find information about tasks and logs I will search and respond to your questions.

Thanks

6

avast log files: run C:\Program files\Alwil Software\Avast4\ashLogV.exe
About Tasks, open the Enhanced Interface (C:\Program files\Alwil Software\Avast4\ashEnhcd.exe) and see which task are you starting to run. There, in the folder Sessions, there are the results of of the scanning.

7

Well,

I am using ‘Simple user interface’ when I trigger the scan on CD-ROM. I am getting the same message without any information in log files. I’ve deleted all information in log files and repeated the scan.

When I am running the task “scan: interactive selection” with following settings in the ‘Results’ tab(I believe they are defaults)
Infected files - set
Files with hard errors - set
Files not tested due to exclusion settings - set

all other items are not set

‘Exclusions’ tab is empty.

After execution I am getting a report file indicating that some files were not scanned due to scanner settings, all executables were scanned without error.
The original message from the simple interface does not show up.
And yet when I execute the simple interface afterwards the error appears every time.

By the way how can I force the scan of a jpg file?

Thanks

8

So, do I understand it correctly that when you execute the scan for the first time (from Simple UI), you don’t get the error, and subsequent scans (of the same areas, with the same settings) do report the error?

JPG files are scanned only during a “thorough scan” from Simple UI.

9

Sorry, I’ve understood from tasks that you were using the Professional (or at least the Trial) version.

Which ones? What is written on the report file?

Follow Igor’s advice.

10

To clarify the execution mode.

I’ve scanned the CD from the Simple Interface and I got the error message. Then I’ve triggered the scan from the Enhanced Interface (Avast Professional 4.7) with task Scan:Interactive selection and I did not see the error in the log file for that task. The log file is set in the properties window of that task (Scan: interactive selection) with all options in the tab ‘Log record for’ set.

All other log files are empty.

The log file name is Scan_interactive selection and the top of the file looks as follows:
*

  • avast! Report
  • This file is generated automatically
  • Task ‘Scan: interactive selection’ used
  • Started on Sunday, May 20, 2007 9:41:21 PM
  • VPS: 000742-0, 05/21/2007
11

Sorry, I can’t follow your mind. One thing are logs and other reports.
On Professional Edition, you can browse the Session results (a little bit lower than the Tasks folder in the left panel). Isn’t anything stored there?