Unable to scan?

Newbie here so go easy on me. :slight_smile:

I just installed Avast and ran a scan and while it found no infections it returned 891 “unable to scan: ar…” listings.

All were from the D: drive of my computer and the first one listed had this name
D:\i386\Apps\Apps13423\mpf\agentins.ini

All the others were similiar as the started like this D:\i386\Apps\App… with… being different things.

The D: is listed as Recovery (D:) on my machine
I’m running WinXP on a 3 year old Emachines desktop.

Anything to be worried about?

Thanks

Welcome to the forum milom98. :slight_smile:

The short answer is NO

Simply put, these are files that can’t be unarchived by avast! and archived files don’t ever become dangerous till
they are unarchived.
At that point, avast would scan them prior to you using them.

If those are the only exceptions you have, your perfectly safe. :slight_smile:

You don’t say the most important thing, why they couldn’t be scanned as there are many legit reasons.

See http://forum.avast.com/index.php?topic=35347.msg297170#msg297170 this topic for more information on why files can’t be scanned.

Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.

Thanks for the replies guys.

After expanding the pane it show the files are “password protected”

Still nothing to worry about right?

Thanks again

Yeah… nothing to worry about.
avast can’t scan files that are password protected, it doesn’t know the password.
Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn’t know the password or have any way of using it even if it did know it).

No problem, glad I could help.

Yes, nothing to worry about, but you have to ascertain what password protected the files and do some housework as my link suggests if these are from the likes of adaware, etc. cleaning old items from quarantine.

Welcome to the forums.

From what I see, they are System restoration files.
Unless the system needs to be restored, these files never get used.
When they are used, the password is probably included in the restoration program.
Not something the user ever needs.

After doing a little reading the files look to be System restoration files like you suggested.

All these files are located on the D: (recovery partition) sector of my hard drive and I can’t even acces the files on it, so can I turn off the “Scan local drives” option and just select the C: drive in the “Scan selected folders” to reduce scan times or is that not safe? If this is a option do I need to select any other areas to be scanned in the “Scan selected folders” option.

Thanks

Recovery partitions are frequently protected so not unusual.

Rather than just do a selective scan you could exclude the recovery partition from on-demand scans, Program Settings, Exclusions, Add and enter D:* that will exclude everything in the D:\ recovery partition.

This should be relatively safe as if you can’t normally access it files shouldn’t be able to write to it and provided you didn’t also put the exclusion in the Standard Shield exclusions any thing trying to drop a file there would have it scanned.

Go to Windows Explorer address bar, write down [b]D:[/b] and you’ll see them…