unable to start firewall

Avast Free Antivirus / Premium Security
1

After installing the new Pro version of Avast, I am told that it is unable to start the firewall. Don’t know how to fix it. Using Windows XP Home.

2

Did you upgrade from a previous version?
Which was your old antivirus and firewall?

3

Pro version doesn’t have a firewall - only AIS does.

4

OK…I guess it’s not Pro version, but it is a paid version and does have a firewall. If AIS is Avast Internet Security, maybe that’s it. At any rate, I can’t get the Firewall (listed with the features of the program) to come on.

5

I suggest an installation from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.