Hello everybody and Thanks in advance for any help!
XP sp3 up to date-Avast v7.0.1407-Spybot(w/resident on)-Malwarebytes(manual)-SpywareBlaster(manual)
Last night I did a manual check for Avast program update and it installed this latest version and all seemed well until it showed the gui and the mail shield was off. I tried the FIX button and nothing, also tried the other buttons to turn it on and nothing. Click on the mail shield and its window says āPlease run the avast! service first to activate this shieldā. Came here and did a search of the problem and the only reference to it was with Win7, looked it over and tried a couple of things I felt would be ok with my XP install. Tried repair from add/remove program, reboot, not fixed. Tried uninstall, reboot and reinstall, not fixed. Tried the removal program mentioned in the post, many reboots and checks to be sure all is gone(all under safeboot admin) then reinstall while still in safe mode, still not fixed.
I d/l the reg fix for Win7 that was in the post and looked at it and my reg there and mostly matched except for dependonservice- mine lists tcpip (which makes no sense to me). I had that off in services so tried turning it on and reboot, still the same, not fixed!
Any ideas on what else it could be or is it a bug that will soon be fixed?
Thanks again
Duster (LOVES Avast and recommends it every chance he gets! ;D
Update: I thought it was fixed! but guess not. (I donāt see my last post so I will put here)
After reading the help post I uninstalled spybot and reinstalled avast and the mail shield was on, but the sandbox needed another reboot to be active. I had to go somewhere so I waited till I got back to reboot so I could watch and check everything. well, I rebooted and the sandbox is active but now the mail shield is off and will not start. Iām back to where I started, any other ideas out there?
Duster
[quote author=Duster6524 link=topic=94998.msg757489#msg757489 date=1330893582]
Hello everybody and Thanks in advance for any help!
XP sp3 up to date-Avast v7.0.1407-Spybot(w/resident on)-Malwarebytes(manual)-SpywareBlaster(manual)
Last night I did a manual check for Avast program update and it installed this latest version and all seemed well until it showed the gui and the mail shield was off. I tried the FIX button and nothing, also tried the other buttons to turn it on and nothing. Click on the mail shield and its window says āPlease run the avast! service first to activate this shieldā. Came here and did a search of the problem and the only reference to it was with Win7, looked it over and tried a couple of things I felt would be ok with my XP install. Tried repair from add/remove program, reboot, not fixed. Tried uninstall, reboot and reinstall, not fixed. Tried the removal program mentioned in the post, many reboots and checks to be sure all is gone(all under safeboot admin) then reinstall while still in safe mode, still not fixed.
I d/l the reg fix for Win7 that was in the post and looked at it and my reg there and mostly matched except for dependonservice- mine lists tcpip (which makes no sense to me). I had that off in services so tried turning it on and reboot, still the same, not fixed!
Any ideas on what else it could be or is it a bug that will soon be fixed?
Thanks again
Duster (LOVES Avast and recommends it every chance he gets! ;D
Notice the winking smiley, I was just being a āsqueaky wheelā to get some āgreaseā!
Although it would have been nice to get some more help without doing that. Iāve seen many posts and lots of replies to people that are a little āout thereā about privacy and similar issues, and seen many posts from people with problems that went unanswered or acknowledged. I realize yāall are busy and do this stuff to help others and for no $, and Iām very thankful for that!
(the statements above are not meant as a āslamā of anyone, just observations Iāve made on almost all forums out there)
Iāll let ya know how the reinstall works for me. Thanks again!
Duster
update: still not working!?
I uninstalled avast, rebooted into safe mode, ran the cleaner tool and searched for anything avast( asw, avast, alwil, etc.) looked in system32 for the aswrdr (or whatever it was, canāt remember right now). All clean, installed avast while still in safe mode, rebooted to normal mode, all shields on but as my last attempt went, the sandbox showed it needed to reboot for virtualization (something like that) so I rebooted, sandbox ok but mail shield off, web and network on but not scanning.
Iām trying to think of anything else I might have that would lock stuff that might cause problems but I think spybot was the only thing I had.
Have a look here http://singularlabs.com/uninstallers/security-software/ and see if there are tools for any old AVās you may have used in the past, also double check through your program files and your user files for any old remnants as well as there are usually leftovers laying around somewhere, also note that itās not recommended to install avast in safe mode.
Thanks CraigB!
Iāve looked at the website and d/l the uninstallers for stuff Iāve dealt with in the past. They were never āinstalledā, just used the online scanners from them. Ran the cleaners and all clean except for eset uninstaller said I had āSEPā installed and Kaspersky threw up script warnings from avast. I didnāt have eset uninstaller remove what it found 'cause I was not sure what it was. SEP doesnāt ring any bells for any program Iāve ever dealt with and didnāt want to screw up my system. The Kaspersky thing was a surprise to say the least! I looked through its log and as far as I can tell it was clean.
Should I let eset remove what it found?
Thanks for this info, I was not aware of this. I just remembered in the past that some programs recommend this and thought it might help with this.
Yes let Eset and Kaspersky cleaners delet what they find as they will only delet stuff that relateās to them, if avast doesnāt like any off the removal tools being run then just disable the avast shields while the scans run and turn them back on again when finished.
The only thing i can see that you shouldnāt be doing is installing in safe mode, uninstalling the normal way first then run the removal tool in safe mode to delet leftovers then reboot back into normal mode and install avast.
Make sure to run the removal tool for all versions of avast you have used in the past.
Since you said to not install in safemode Iāve used my normal account with admin priv. to install. I just tried again (uninstall, boot to safemode, cleaner, boot to normal, ran 2 reg cleaners, searched for remenants, boot to normal, install Avast), the only thing I havenāt done yet is to reboot to activate the sandbox. Iāll do that and report back.
Prior to rebooting to activate the sandbox feature all shields on and appear to work, after the reboot the same as before, mail shield off and wonāt start and web/network shields on but not scanning. Not sure if it means anything or not but Iāve noticed that when I click to start the shield it says Iām not connected to my account for a couple of seconds then reconnects?