unable to start Web shield

mchain · 2015-08-21T22:30:30.000Z

Yes, glad you got it sorted out, proving you are one of the wise ones.

Be sure to set version 2218 to not automatically download or install the latest version(s). That way there will be no unwanted surprises.

chris... · 2015-09-20T12:37:40.000Z

hello,

tried with new 2233 version.

Always issue with web shield disabled (even after a clean install with tool in SM)
Back again to 2218 and all is right.

Is someone know why avast (2223,2225,2233) start the KB970158.exe/quiet in the end of the install ?
I’m pretty sure there are something wrong with this KB in my winxp-sp3 prevent avast WS install.

I don’t know if it’s possible to re-install this KB or main soft who use it.

Thanks

Nb:I have an other pc with winxp-sp3 , and avast update was ok.

Asyn · 2015-09-20T12:57:58.000Z

No problems here, try the following:

Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

chris... · 2015-09-20T16:51:40.000Z

Thanks ,

I know there is something wrong in my pc , but as I said in this post , I have already done more or less 10 times the accurate way to do a clean install.
Now,I don’t want to do a 11th attempt but I would like to understand what is wrong in my config to prevent the latest 3 install versions of avast.

Log I have sent to avast with ticket opened not allowed them to answer me , so I keep the 2218 version again , but one day …

chris... · 2015-09-21T16:56:56.000Z

Hello,

Is there a way to understand how I’am web unprotected.
Not sure avast web shield doesn’t done his job anyway , maybe just an UI issue ?=> look at screen and web shield activity => links seems to be scanned , the number is incremented but the curve remains flat :-
nb:default langage is “french” but I just tried with “english” UI , same : WS doesn’t start.
Is there a false infected link to see how behaves avast ?

http://pix.toile-libre.org/upload/original/1442854341.jpg

ps:of course when I try to turn on WS by overview or by active protection settings , it doesn’t turn on.

Asyn · 2015-09-22T05:30:38.000Z

Best you submit a ticket: https://support.avast.com/Tickets/Submit

chris... · 2015-09-22T10:48:51.000Z

Thanks

I hope my “up” this morning on the already submit ticket (last month for the same issue with v.2225) will have more chances :

Asyn · 2015-09-22T10:54:25.000Z

If you don’t get an answer after 7 business days, let us know your ticket-ID.

chris... · 2015-09-22T11:34:17.000Z

Thanks and ok , it’s what I’ll do if I have no answer next week

ps:in log I noticed a lot of:

[2015-09-21 11:39:21.796] [warning] [avresws ] [ 944: 2092] AvResInitialize stream filter disabled
[2015-09-21 11:39:21.796] [error ] [aavm ] [ 944: 2092] Unable to initialize provider ahresws.dll!

chris... · 2015-10-02T10:44:33.000Z

Asyn post:14:

If you don’t get an answer after 7 business days, let us know your ticket-ID.

Hello,

10 days after my updated (package zip file send) MIU-684-63686 ticket (opened august 20th), no news about avast support , can I expected for an other help ?

Thanks

Asyn · 2015-10-02T10:46:57.000Z

Hi Chris, you could try the latest beta: https://forum.avast.com/index.php?topic=177126.0

chris... · 2015-10-02T18:55:17.000Z

No more web shield enabled with bêta, desperately disabled (just enabled few seconds before change to desactivated)
More of that , beta doesn’t recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218 :-[

bob3160 · 2015-10-02T19:41:20.000Z

chris05 post:18:

No more web shield enabled with bêta, desperately disabled (just enabled few seconds before change to desactivated)
More of that , beta doesn’t recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218 :-[

I wound up going into Safe Mode, did the un-install through Programs and Features, Rebooted, went back into Safe Mode and
the ran Avast removal tool. After a reboot, I was able to install Avast Free 2016 without any further problems.
Everything is now working.

http://www.screencast-o-matic.com/screenshots/u/Lh/1443814852176-78308.png

https://www.youtube.com/watch?v=CHuIYlZdGz4

chris... · 2015-10-03T07:26:14.000Z

Thanks,

Yet , this is exactly what I did
1-un-installed v2218 , I returned to this release for security reasons (WS out with v2233)
2-used the appropriate removal tools in Safe Mode
3-installed AIS beta 2016 in normal mode => but avast doesn’t want my avastlic file in progress (until october 2016)
Anyway , the main will I have installing beta was to enable Web Shield , and licence or not licence ,this shield turns off immediately after I manually active.

Other big trouble , the special & appropriate removal tool for beta didn’t work when I ran it in SM (just 1/2 second to see avast location folder , then tool UI closed)
nb:others removal tools (for v2233 or v2218) work fine anyway

Now , after a long time spent trying to repair the damage , I hope it will not stay too annoying traces of installing the beta.
Apparently, everything is returned OK with the 2218 release.

I also hope avast support has not forgotten me and my package sent there are 10 days.

Asyn · 2015-10-03T13:47:18.000Z

chris05 post:20:

I also hope avast support has not forgotten me and my package sent there are 10 days.

I can see that Bob already reported it, so let’s hope for a reply soon.

chris... · 2015-10-29T17:24:05.000Z

Asyn post:21:

I can see that Bob already reported it, so let’s hope for a reply soon.

Hello,

3 weeks after reported issue here and 2 monthes after reported ticket , no news anymore ?

Do xp users have specific treatment ?
I can remember the support provided by avast when I had to renew my license 3 pc :-[

More , the avast support have change , and I don’t know where is my opened ticket

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

Asyn · 2015-10-30T05:05:20.000Z

chris05 post:22:

More , the avast support have change , and I don’t know where is my opened ticket

See: https://forum.avast.com/index.php?topic=177577.0

chris... · 2015-11-08T14:55:45.000Z

Hello,

by waiting about support answer , I noticed each time I boot my OS or each time I want to activate manualy web shield , I have a system event log error.
In french:

Type de l'événement :	Erreur
Source de l'événement :	Service Control Manager
ID de l'événement :	7000
.....
Le service Avast StreamFilter Driver n'a pas pu démarrer en raison de l'erreur : 
Ressources système insuffisantes pour terminer le service demandé.

Traduct:

The Avast StreamFilter Driver service failed to start because of the error:
Insufficient system resources exist to complete the requested service.

As this message does not appear with avast 2015 v2218, it’s likely that this is the reson of my problem but I have now no idea how to resolve
My config on winxp = PIV 3.2Ghz Ram=2 x DDR2 1G PC3200

Asyn · 2015-11-09T05:20:29.000Z

Did you try the latest version (11.1.2241): https://forum.avast.com/index.php?topic=178580.0

chris... · 2015-11-09T06:40:11.000Z

oups , I realized it’s not mentioned here (just Here)

.....my old issue I have with 2223 , 2225 and 2233 is already here

but yes , I’m now running 11.1.2241 and it’s the same as 10.0.2223 , 2225 and 2233 => web shield disabled

I would not go astray but during installation ,this version (as 3 latest 2015) launches kb970158_x86.exe / quiet at the end (or with repair) , 2218 didn’t launche and works fine.

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