unable to start Web shield

chris... · 2015-09-21T16:56:56.000Z

Hello,

Is there a way to understand how I’am web unprotected.
Not sure avast web shield doesn’t done his job anyway , maybe just an UI issue ?=> look at screen and web shield activity => links seems to be scanned , the number is incremented but the curve remains flat :-
nb:default langage is “french” but I just tried with “english” UI , same : WS doesn’t start.
Is there a false infected link to see how behaves avast ?

http://pix.toile-libre.org/upload/original/1442854341.jpg

ps:of course when I try to turn on WS by overview or by active protection settings , it doesn’t turn on.

Asyn · 2015-09-22T05:30:38.000Z

Best you submit a ticket: https://support.avast.com/Tickets/Submit

chris... · 2015-09-22T10:48:51.000Z

Thanks

I hope my “up” this morning on the already submit ticket (last month for the same issue with v.2225) will have more chances :

Asyn · 2015-09-22T10:54:25.000Z

If you don’t get an answer after 7 business days, let us know your ticket-ID.

chris... · 2015-09-22T11:34:17.000Z

Thanks and ok , it’s what I’ll do if I have no answer next week

ps:in log I noticed a lot of:

[2015-09-21 11:39:21.796] [warning] [avresws ] [ 944: 2092] AvResInitialize stream filter disabled
[2015-09-21 11:39:21.796] [error ] [aavm ] [ 944: 2092] Unable to initialize provider ahresws.dll!

chris... · 2015-10-02T10:44:33.000Z

Asyn post:14:

If you don’t get an answer after 7 business days, let us know your ticket-ID.

Hello,

10 days after my updated (package zip file send) MIU-684-63686 ticket (opened august 20th), no news about avast support , can I expected for an other help ?

Thanks

Asyn · 2015-10-02T10:46:57.000Z

Hi Chris, you could try the latest beta: https://forum.avast.com/index.php?topic=177126.0

chris... · 2015-10-02T18:55:17.000Z

No more web shield enabled with bêta, desperately disabled (just enabled few seconds before change to desactivated)
More of that , beta doesn’t recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218 :-[

bob3160 · 2015-10-02T19:41:20.000Z

chris05 post:18:

No more web shield enabled with bêta, desperately disabled (just enabled few seconds before change to desactivated)
More of that , beta doesn’t recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218 :-[

I wound up going into Safe Mode, did the un-install through Programs and Features, Rebooted, went back into Safe Mode and
the ran Avast removal tool. After a reboot, I was able to install Avast Free 2016 without any further problems.
Everything is now working.

http://www.screencast-o-matic.com/screenshots/u/Lh/1443814852176-78308.png

https://www.youtube.com/watch?v=CHuIYlZdGz4

chris... · 2015-10-03T07:26:14.000Z

Thanks,

Yet , this is exactly what I did
1-un-installed v2218 , I returned to this release for security reasons (WS out with v2233)
2-used the appropriate removal tools in Safe Mode
3-installed AIS beta 2016 in normal mode => but avast doesn’t want my avastlic file in progress (until october 2016)
Anyway , the main will I have installing beta was to enable Web Shield , and licence or not licence ,this shield turns off immediately after I manually active.

Other big trouble , the special & appropriate removal tool for beta didn’t work when I ran it in SM (just 1/2 second to see avast location folder , then tool UI closed)
nb:others removal tools (for v2233 or v2218) work fine anyway

Now , after a long time spent trying to repair the damage , I hope it will not stay too annoying traces of installing the beta.
Apparently, everything is returned OK with the 2218 release.

I also hope avast support has not forgotten me and my package sent there are 10 days.

Asyn · 2015-10-03T13:47:18.000Z

chris05 post:20:

I also hope avast support has not forgotten me and my package sent there are 10 days.

I can see that Bob already reported it, so let’s hope for a reply soon.

chris... · 2015-10-29T17:24:05.000Z

Asyn post:21:

I can see that Bob already reported it, so let’s hope for a reply soon.

Hello,

3 weeks after reported issue here and 2 monthes after reported ticket , no news anymore ?

Do xp users have specific treatment ?
I can remember the support provided by avast when I had to renew my license 3 pc :-[

More , the avast support have change , and I don’t know where is my opened ticket

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

Asyn · 2015-10-30T05:05:20.000Z

chris05 post:22:

More , the avast support have change , and I don’t know where is my opened ticket

See: https://forum.avast.com/index.php?topic=177577.0

chris... · 2015-11-08T14:55:45.000Z

Hello,

by waiting about support answer , I noticed each time I boot my OS or each time I want to activate manualy web shield , I have a system event log error.
In french:

Type de l'événement :	Erreur
Source de l'événement :	Service Control Manager
ID de l'événement :	7000
.....
Le service Avast StreamFilter Driver n'a pas pu démarrer en raison de l'erreur : 
Ressources système insuffisantes pour terminer le service demandé.

Traduct:

The Avast StreamFilter Driver service failed to start because of the error:
Insufficient system resources exist to complete the requested service.

As this message does not appear with avast 2015 v2218, it’s likely that this is the reson of my problem but I have now no idea how to resolve
My config on winxp = PIV 3.2Ghz Ram=2 x DDR2 1G PC3200

Asyn · 2015-11-09T05:20:29.000Z

Did you try the latest version (11.1.2241): https://forum.avast.com/index.php?topic=178580.0

chris... · 2015-11-09T06:40:11.000Z

oups , I realized it’s not mentioned here (just Here)

.....my old issue I have with 2223 , 2225 and 2233 is already here

but yes , I’m now running 11.1.2241 and it’s the same as 10.0.2223 , 2225 and 2233 => web shield disabled

I would not go astray but during installation ,this version (as 3 latest 2015) launches kb970158_x86.exe / quiet at the end (or with repair) , 2218 didn’t launche and works fine.

Asyn · 2015-11-09T07:17:13.000Z

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

chris... · 2015-11-09T09:12:07.000Z

thanks

already done : 2 tickets opened (1 with the old and closed support , 1 with new ticket support) and packages (your link beside) sent to avast (1 support package october 3th with 2015_2233 install and an other last week with 2016_2241 install).

nb:support give me a reg file about netframework driver

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aswStmXP\Parameters\Wdf]
"KmdfLibraryVersion"="1.9"

but they know it hasn’t resolved issue

I have an other winxp where all is right , so I think it’s just a personal issue (missing file ?) , more difficult for avast to understand , I know … :-[

Asyn · 2015-11-09T09:17:36.000Z

OK Chris, post your (new) ticket-ID. I’ll try to get you some attention.

chris... · 2015-11-09T09:22:20.000Z

Thank you Asyn

(New) Ticket-ID : #13094

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