unable to start Web shield

chris... · 2015-10-02T10:44:33.000Z

Asyn post:14:

If you don’t get an answer after 7 business days, let us know your ticket-ID.

Hello,

10 days after my updated (package zip file send) MIU-684-63686 ticket (opened august 20th), no news about avast support , can I expected for an other help ?

Thanks

Asyn · 2015-10-02T10:46:57.000Z

Hi Chris, you could try the latest beta: https://forum.avast.com/index.php?topic=177126.0

chris... · 2015-10-02T18:55:17.000Z

No more web shield enabled with bêta, desperately disabled (just enabled few seconds before change to desactivated)
More of that , beta doesn’t recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218 :-[

bob3160 · 2015-10-02T19:41:20.000Z

chris05 post:18:

No more web shield enabled with bêta, desperately disabled (just enabled few seconds before change to desactivated)
More of that , beta doesn’t recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218 :-[

I wound up going into Safe Mode, did the un-install through Programs and Features, Rebooted, went back into Safe Mode and
the ran Avast removal tool. After a reboot, I was able to install Avast Free 2016 without any further problems.
Everything is now working.

http://www.screencast-o-matic.com/screenshots/u/Lh/1443814852176-78308.png

https://www.youtube.com/watch?v=CHuIYlZdGz4

chris... · 2015-10-03T07:26:14.000Z

Thanks,

Yet , this is exactly what I did
1-un-installed v2218 , I returned to this release for security reasons (WS out with v2233)
2-used the appropriate removal tools in Safe Mode
3-installed AIS beta 2016 in normal mode => but avast doesn’t want my avastlic file in progress (until october 2016)
Anyway , the main will I have installing beta was to enable Web Shield , and licence or not licence ,this shield turns off immediately after I manually active.

Other big trouble , the special & appropriate removal tool for beta didn’t work when I ran it in SM (just 1/2 second to see avast location folder , then tool UI closed)
nb:others removal tools (for v2233 or v2218) work fine anyway

Now , after a long time spent trying to repair the damage , I hope it will not stay too annoying traces of installing the beta.
Apparently, everything is returned OK with the 2218 release.

I also hope avast support has not forgotten me and my package sent there are 10 days.

Asyn · 2015-10-03T13:47:18.000Z

chris05 post:20:

I also hope avast support has not forgotten me and my package sent there are 10 days.

I can see that Bob already reported it, so let’s hope for a reply soon.

chris... · 2015-10-29T17:24:05.000Z

Asyn post:21:

I can see that Bob already reported it, so let’s hope for a reply soon.

Hello,

3 weeks after reported issue here and 2 monthes after reported ticket , no news anymore ?

Do xp users have specific treatment ?
I can remember the support provided by avast when I had to renew my license 3 pc :-[

More , the avast support have change , and I don’t know where is my opened ticket

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

Asyn · 2015-10-30T05:05:20.000Z

chris05 post:22:

More , the avast support have change , and I don’t know where is my opened ticket

See: https://forum.avast.com/index.php?topic=177577.0

chris... · 2015-11-08T14:55:45.000Z

Hello,

by waiting about support answer , I noticed each time I boot my OS or each time I want to activate manualy web shield , I have a system event log error.
In french:

Type de l'événement :	Erreur
Source de l'événement :	Service Control Manager
ID de l'événement :	7000
.....
Le service Avast StreamFilter Driver n'a pas pu démarrer en raison de l'erreur : 
Ressources système insuffisantes pour terminer le service demandé.

Traduct:

The Avast StreamFilter Driver service failed to start because of the error:
Insufficient system resources exist to complete the requested service.

As this message does not appear with avast 2015 v2218, it’s likely that this is the reson of my problem but I have now no idea how to resolve
My config on winxp = PIV 3.2Ghz Ram=2 x DDR2 1G PC3200

Asyn · 2015-11-09T05:20:29.000Z

Did you try the latest version (11.1.2241): https://forum.avast.com/index.php?topic=178580.0

chris... · 2015-11-09T06:40:11.000Z

oups , I realized it’s not mentioned here (just Here)

.....my old issue I have with 2223 , 2225 and 2233 is already here

but yes , I’m now running 11.1.2241 and it’s the same as 10.0.2223 , 2225 and 2233 => web shield disabled

I would not go astray but during installation ,this version (as 3 latest 2015) launches kb970158_x86.exe / quiet at the end (or with repair) , 2218 didn’t launche and works fine.

Asyn · 2015-11-09T07:17:13.000Z

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

chris... · 2015-11-09T09:12:07.000Z

thanks

already done : 2 tickets opened (1 with the old and closed support , 1 with new ticket support) and packages (your link beside) sent to avast (1 support package october 3th with 2015_2233 install and an other last week with 2016_2241 install).

nb:support give me a reg file about netframework driver

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aswStmXP\Parameters\Wdf]
"KmdfLibraryVersion"="1.9"

but they know it hasn’t resolved issue

I have an other winxp where all is right , so I think it’s just a personal issue (missing file ?) , more difficult for avast to understand , I know … :-[

Asyn · 2015-11-09T09:17:36.000Z

OK Chris, post your (new) ticket-ID. I’ll try to get you some attention.

chris... · 2015-11-09T09:22:20.000Z

Thank you Asyn

(New) Ticket-ID : #13094

Asyn · 2015-11-09T09:26:14.000Z

chris05 post:30:

Thank you Asyn

(New) Ticket-ID : #13094

You’re welcome Chris, hope it helps…

chris... · 2015-11-12T13:20:28.000Z

Hello,

Some infos:

now the error message about The Avast StreamFilter Driver service failed to start (in the event log) change from “Insufficient system resources exist to complete the requested service.” to “The service can not be started because it is disabled or no enabled devices associated with it.”

On the other hand , as my 2nd WinXP (LAURENCE) works fine with all avast versions , here a screenshoot about (good) start of StreamFilter Driver.
ps:other screenshoot (CHRISTOPHE) about my (bad) start
As we could see user is “AUTOTITE NT\SYSTEM” on the good one and “N\A” for the Bad
Would it not a matter of security raw, privileges granted or somethink like this which prevents to launch this service ?

chris... · 2015-12-01T20:47:45.000Z

Hello

How can I have the attention of the avast team after three months of waiting, 2 tickets and 2 support files sent ?

Just in case I tried again with the latest version 1.11.2245, …, not better, always the two problems (Web shield disabled and corrupted license)

Even if avast french guy said me (after testing) , licence file was good and nothing has change with validation process for long time and the two problems are not related , I hardly think he is right because why I haven’t any trouble with my other winxp sp3 + w7 (web shield ok and mostly same licence file wrong on the one and right on the second and thirth) :-[

No…something missing but what is it ? chkdsk (completed test) without issue and sfc /scannow applied

I lost my Latin and avast does not seem concerned to provide me assistance

Ps:new issue today , now I have also avast background service doesn’t want to start (or stop imédiatly)

Asyn · 2015-12-02T06:35:20.000Z

chris05 post:33:

How can I have the attention of the avast team after three months of waiting, 2 tickets and 2 support files sent ?

Contact Lukas: https://forum.avast.com/index.php?action=pm;sa=send;u=132749

chris... · 2016-12-30T19:09:44.000Z

Hy,

a little up to see if someone has now an idea.

Monthes after monthes I try new version after clean install…web shield and secureDNS don’t want to stay in use.

Each time , back to avast 2015 - 2218

Of course Avast forgot my tickets (with support log), Lukas never approaches me after PM.

Winxp sp3 , CPU SSE2 compatible , don’t know what missing.

Thanks for a new little help

Ps:in my event console

The Avast StreamFilter Driver service could not start due to the error: The service can not be started because it is disabled or has no enabled device attached to it.

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