Unable to submit a ticket: "Login was unsuccessfull!"

Avast Account (my.avast.com)
1

[ol]- I log in to my account at http://my.avast.com using either username + password or Facebook.

I end up on the page https://support.avast.com/login/normal and there is a “popup” message “Login was unsuccessfull!”. Login screen is provided, where I can type in my username and password, but after clicking “Login” I am forwarded back to the page https://avastsoftware.freshdesk.com/support/home. Clicking there the “Submit a ticket” again, just displays the “Login was unsuccessfull!” message and the login screen I just were at. I’m able to login with Google and try to submit the ticket, but the email address I use in Google’s services differ from the verified email address of the Avast! account.

With best regards,
Kristian Epäilys

2

Whilst the my.avast.com allows you to logon with your Facebook credentials, I don’t know if they would allow it for the support ticket function.

If you logged on to my.avast.com using your Facebook credentials, did you use those for the support ticket ?
If you did try using your avast my.avast.com account username and password.

3

Hello Kristian,

your name probably contains some extended characters and that is the issue. We already know about this problem and it will be fixed in next version of my.avast.com.
Workaround: Change your name on my.avast.com so there will be no extended characters in it.

Thank you for your patience,

miraDi