Hello,
Following the end of my trial period for Avast cleanup premium I was charged € 39.99 from my account. Only, I have received no trace of automatic renewal by email address and therefore no order number so I can not cancel the automatic renewal or get refund.
I have proof of the transaction on my account I also have an active subscription on cleanup premium but when I search for a trace of the transaction, I’m told that my file has no trace of purchase, how is this possible? A scam on the part of Avast?
Also impossible to contact the support since for each complaint it is necessary to have an order number … My only option is to oppose the bank but I would nevertheless like the refund of this sum because I find it abnormal to use this kind of process.
I would like information on how to terminate this subscription.
Regards,
Bastien Piveteau