Unable to update db

General
1

Hi,

Since October 1st, I have a message : “A problem occurred and the (viral database) update failed. Please try again”
AVAST Free.

Thanks.

1 Like
2

Note: I am not an Avast Team member, just another user.

Does that error message still occur when you manually try to update Virus definitions from: Menu>Settings>Update>Virus definitions

If you have tried this over more than 2 days then maybe a Repair of Avast could help:
Menu>Settings>Troubleshooting>scroll down and hit [REPAIR APP]

3

Yes

No, no change.

bug_3
bug_3701×617 52.7 KB

4

There seems to be a general problem with avast ONE updates.

I don’t know if it’s related to the recent change in this product’s engine?:thinking:

1 Like
5

So, gonna be fixed soon, I guess !

1 Like
6

FYI. There is a specific forum section dedicated to the “Avast One” product here: Avast One - Avast Community

I had assumed you had the Avast Antivirus Free product.

7

he had still put the “Avast ONE” tag on it :wink:
label

8

Did not know there were two products, Pals…