Good morning Avast! Team and Community Members,
I was wondering if anyone has come across this problem:
I recently purchased a one year, three computer license for Avast 5 Pro. Reading the upgrade/installation instructions I noted that you can update the program simply by entering your license file and it will download the necessary components.
I did so and I still do not have the Pro features and it still states that it is the Free Version up at the top of the UI. The computer has been restarted since I have done the upgrade, and I have tried inserting it again and still no luck. I got some screen shot to assist you guys:
Here is my “About” Information:
http://www.pc360.biz/images/about.jpg
Here is the registration window. I applied my “License.avastlic” file here by clicking the button:
http://www.pc360.biz/images/registration.jpg
I receive this prompt and choose OK like normal:
http://www.pc360.biz/images/regwindow.jpg
I receive the prompt stating the inserting the license was successful at the program will now update:
http://www.pc360.biz/images/regsuccess.jpg
The program went through its download and installation process and requested a restart when the download and installation was complete. I restarted and and when I boot up the UI to take a look, I am still greeted by this information:
http://www.pc360.biz/images/issue1.jpg
Just to double check, I when to the program update again and clicked the button and received:
http://www.pc360.biz/images/updated.jpg
Does anyone have any ideas on what may be happening here? Should I uninstall Avast and reinstall it with the version linked in my Order Receipt email (setup_ais.exe file)?
Thanks in advance!
-Chris