Unable to update Virus Database for Home edition

Avast Free Antivirus / Premium Security
1

When the program starts updating virus database after sometime an error message comes up:" …No storage space" Once it showed in detail that the license number is temporary. .With this it is not possible to have an uptodate Virus data base. What is the solution?
Is there a contact address where such questions can be sent?

2

Are you using avast! Home Edition? (free version)

Did you register it? http://www.avast.com/eng/home-registration.php

3

We will need more information to be able to help you:

  • Which OS are you using? Is it up to date?
  • What avast! version?
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system? Did you have in the past?
  • Any other security programs that could interfere?
  • How long did you install avast for the first time?
4

Yes. I have registered it. The latest error message is:
Information about current update:
Last encountered error: Not enough storage is available to process this command.

Total time: 30:31

5

Win98SE. Windows update does not function on IE5.5. IE crashes so frequently that I am using Opera9.62 fairly satisfactorily.
Avast 4.8 Home Edition
No firewall, no other Antivirus.
No other program that interferes as I know of.
While installing it took longer time, may be 10 minutes or so, the ‘finish’ indication never came however. I had to click the desktop icon to start it going!

6

Here is a part of logfile:
09.12.2008 20:37:03 general: Started: 09.12.2008, 20:37:03
09.12.2008 20:37:03 general: Running setup_av_pro-4cd (1229)
09.12.2008 20:37:03 system: Operating system: Windows98 ver 4.10, build 2222 [ A ]
09.12.2008 20:37:03 system: Memory: 100% load. Phys:8528/97820K free, Page:1818016/1999328K free, Virt:2074176/2093056K free
09.12.2008 20:37:03 system: Computer WinName: ARMADA
09.12.2008 20:37:03 system: Windows Net User: GSK Rao
09.12.2008 20:37:04 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
09.12.2008 20:37:04 general: DldSrc set to inet
09.12.2008 20:37:04 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
09.12.2008 20:37:04 general: Old version: 4cd (1229)
09.12.2008 20:37:04 system: Using temp: C:\WINDOWS\TEMP_av_proI.tm~a10995 (8929M free)
09.12.2008 20:37:04 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.12.2008 20:37:04 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
09.12.2008 20:37:05 system: Computer DnsName: armada
09.12.2008 20:37:05 system: Computer Ip Addr: 192.168.2.100
09.12.2008 20:37:05 system: Installed in: C:\Program Files\Alwil Software\Avast4 (8929M free)
09.12.2008 20:37:05 internet: SYNCER: Type: use IE settings
09.12.2008 20:37:05 internet: SYNCER: Auth: another authentication, use WinInet
09.12.2008 20:37:05 package: Part prg_av_pro-4cd is installed
09.12.2008 20:37:05 package: Part vps-8120800 is installed
09.12.2008 20:37:05 package: Part news-4b is installed
09.12.2008 20:37:05 package: Part setup_av_pro-4cd is installed
09.12.2008 20:37:05 package: Part jrog-75 is installed
09.12.2008 20:37:05 general: Old version: 4cd (1229)
09.12.2008 20:37:22 file: SetExistingFilesBitmap: 1053->127->127
09.12.2008 20:37:22 general: GUID: 8357f300-c569-11dd-8045-0010a4b49a10
09.12.2008 20:37:24 general: Server definition(s) loaded for ‘main’: 202 (maintenance:0)
09.12.2008 20:37:24 general: SelectCurrent: selected server ‘Download672 AVAST Server’ from ‘main’
09.12.2008 20:37:24 internet: SYNCER: Type: use IE settings
09.12.2008 20:37:24 internet: SYNCER: Auth: another authentication, use WinInet
09.12.2008 20:37:25 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
09.12.2008 20:37:25 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
09.12.2008 20:37:25 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
09.12.2008 20:37:25 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
09.12.2008 20:37:25 general: progress thread start
09.12.2008 20:37:25 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
09.12.2008 20:37:26 internet: Used server: http://74.52.200.66/iavs4x
09.12.2008 20:37:28 general: Server definition(s) loaded for ‘main’: 202 (maintenance:0)
09.12.2008 20:37:28 general: SelectCurrent: selected server ‘Download501 AVAST Server’ from ‘main’
09.12.2008 20:37:28 internet: SYNCER: Type: use IE settings
09.12.2008 20:37:28 internet: SYNCER: Auth: another authentication, use WinInet
09.12.2008 20:37:28 internet: Used server: http://75.126.53.167/iavs4x

7

gskrao, some other users are experiencing the same error… something seems to be ‘wrong’ with the last avast update and Windows 98.

8

Thanks. Pl let us know what we should do.

9

I’m waiting for Alwil team instructions… I do not what to do either, sorry.

10

The problem continued with update to ver 9.63. However, I had a problem doggin me since reinstallation of Win98SE in that the display color remained at 16 colours though the potential for the display was True color 24 bit. Once this situation was corrected and the display started functioning correctly, Opera 9.63 stopped showing "illegal operation performed…has to close down…‘’ . Now the browser seems to be working alright as well as updating the virus database with a healthy tone!!