system
October 25, 2008, 4:25pm
1
automatic update isn’t working, and when try to update manually i get an error message.
AppName: avast.setup AppVer: 4.8.0.0 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00012f39
is there something wrong with my program?
15.10.2008 01:17:14.000 1224047834 general Started: 15.10.2008, 01:17:14
15.10.2008 01:17:14.000 1224047834 general Running setup_av_pro-4cd (1229)
15.10.2008 01:17:14.000 1224047834 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
15.10.2008 01:17:14.000 1224047834 system Memory: 77% load. Phys:110600/489904K free, Page:433028/1147904K free, Virt:2068552/2097024K free
15.10.2008 01:17:14.000 1224047834 system Computer WinName: SILENCE
15.10.2008 01:17:14.000 1224047834 system Windows Net User: SYSTEM
15.10.2008 01:17:14.000 1224047834 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
15.10.2008 01:17:14.000 1224047834 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
15.10.2008 01:17:14.000 1224047834 general Old version: 4cd (1229)
15.10.2008 01:17:14.000 1224047834 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a00748 (16414M free)
15.10.2008 01:17:14.000 1224047834 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
15.10.2008 01:17:14.000 1224047834 system Installed in: C:\Program Files\Alwil Software\Avast4 (16414M free)
15.10.2008 01:17:15.000 1224047835 internet SYNCER: Type: use IE settings
15.10.2008 01:17:15.000 1224047835 internet SYNCER: Auth: another authentication, use WinInet
15.10.2008 01:17:15.000 1224047835 package Part prg_av_pro-4cd is installed
15.10.2008 01:17:15.000 1224047835 package Part vps-8101400 is installed
15.10.2008 01:17:15.000 1224047835 package Part news-4b is installed
15.10.2008 01:17:15.000 1224047835 package Part setup_av_pro-4cd is installed
15.10.2008 01:17:15.000 1224047835 package Part jrog-44 is installed
15.10.2008 01:17:15.000 1224047835 general Old version: 4cd (1229)
15.10.2008 01:17:20.000 1224047840 file SetExistingFilesBitmap: 1053->153->153
15.10.2008 01:17:20.000 1224047840 general GUID: 274d05a5-2d2e-4e9e-b4e4-19f3392166a6
15.10.2008 01:17:20.000 1224047840 general Entering:UpdateInstallPackages
15.10.2008 01:17:20.000 1224047840 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: jrog = jrog-50 returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: news = news-4b returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: vps = vps-8101400 returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-vps-8101400.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package WARN:LoadPartVpu ended on no pInfo
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-jrog-44.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package FilterOutExistingFiles: 153 & 153 = 0
15.10.2008 01:17:20.000 1224047840 package FilterOutExistingFiles: 153 & 153 = 0
15.10.2008 01:17:21.000 1224047841 package IsFullOkay: vps-8101400.vpu - is okay
15.10.2008 01:17:21.000 1224047841 package IsFullOkay: vpsm-8101400.vpu - is okay
15.10.2008 01:17:21.000 1224047841 package ArePartsInstallable: 1
15.10.2008 01:18:52.000 1224047932 package vps: updated [8101400]
15.10.2008 01:18:52.000 1224047932 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
15.10.2008 01:18:58.000 1224047938 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
15.10.2008 01:18:59.000 1224047939 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
15.10.2008 01:18:59.000 1224047939 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
15.10.2008 01:18:59.000 1224047939 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
15.10.2008 01:19:00.000 1224047940 package Transferred: files 0, bytes 0, time 0 ms
15.10.2008 01:19:00.000 1224047940 package Retries: total 0, files 0, servers 0
15.10.2008 01:19:00.000 1224047940 file NeedReboot=false
15.10.2008 01:19:00.000 1224047940 general Return code: 0x20000000 [Something done]
15.10.2008 01:19:00.000 1224047940 general Stopped: 15.10.2008, 01:19:00
DavidR
October 25, 2008, 4:40pm
2
The real culprit is this module (ModName: ntdll.dll) which avast happened to be using, this is a windows file.
Is this a regular occurrence or is this the first time it has happened ?
Try a manual update (right click the avast ‘a’ icon, select Updating, iAVS Update) does that work ?
Do you use any other antivirus in your computer?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
system
October 25, 2008, 6:37pm
4
i have the same problem, i tryed the manula update and got the same problem. this is the setup log
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: jrog = jrog-50 returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: news = news-4b returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: vps = vps-8101800 returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadProductVpu: C:\Archivos de programa\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-vps-8101800.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package WARN:LoadPartVpu ended on no pInfo
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-jrog-50.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package FilterOutExistingFiles: 153 & 153 = 0
19.10.2008 13:42:25.000 1224441745 package FilterOutExistingFiles: 153 & 153 = 0
19.10.2008 13:42:27.000 1224441747 package IsFullOkay: vps-8101800.vpu - is okay
19.10.2008 13:42:27.000 1224441747 package IsFullOkay: vpsm-8101800.vpu - is okay
19.10.2008 13:42:27.000 1224441747 package ArePartsInstallable: 1
19.10.2008 13:44:04.000 1224441844 package vps: updated [8101800]
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\ENGLISH*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\ENGLISH\HELP*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\ENGLISH\HtmlData*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\images*.*
19.10.2008 13:44:05.000 1224441845 package Transferred: files 0, bytes 0, time 0 ms
19.10.2008 13:44:05.000 1224441845 package Retries: total 0, files 0, servers 0
19.10.2008 13:44:05.000 1224441845 file NeedReboot=false
19.10.2008 13:44:05.000 1224441845 general Return code: 0x20000000 [Something done]
19.10.2008 13:44:05.000 1224441845 general Stopped: 19.10.2008, 13:44:05
I would really appreciate all the help thanks
I need 250-350 lines of the log to analyze… maybe you can post them in parts, in multiply posts.
system
October 25, 2008, 7:54pm
6
DavidR : this is the first time it happened
i get that error message when i click the iAVS manual update
Do you use any other antivirus in your computer?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
i only use Avast
tried both solutions but it’s still not updating
Which firewall do you use?
Did you use any other antivirus before avast in this computer?
system
October 26, 2008, 10:11pm
8
i use windows firewall. i never had a problem with the automatic/manual update until this month.
my previous antivirus was norton. i uninstalled it more than a year ago and had been using avast since.
So, again, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
system
October 27, 2008, 12:17am
10
25.10.2008 15:38:29.000 1224963509 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
25.10.2008 15:38:29.000 1224963509 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
25.10.2008 15:38:29.000 1224963509 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
25.10.2008 15:38:29.000 1224963509 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
25.10.2008 15:38:29.000 1224963509 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
25.10.2008 15:38:29.000 1224963509 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.8
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\DOCUME~1\xyz\MYDOCU~1\NEWMUS~1
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=8
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=C:\Program Files\Alwil Software\Avast4\aswRunDll.exe “C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll”,RunSetup
25.10.2008 15:38:31.000 1224963511 general License key generated Demo
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Label=Jul2008
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Version=4.8
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1229
25.10.2008 15:38:53.000 1224963533 package Transferred: files 0, bytes 0, time 4437 ms
25.10.2008 15:38:53.000 1224963533 package Retries: total 0, files 0, servers 1
25.10.2008 15:38:53.000 1224963533 file NeedReboot=true
25.10.2008 15:38:53.000 1224963533 system Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt)
25.10.2008 15:38:54.000 1224963534 system Delete on reboot(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~\AVAST~1.SET)
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\avscan-32e.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_core-471.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_dll409-195.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_hlp409-365.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_skins-14.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\jollyroger.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\jrog-4d.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\news409-32.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-jrog-4d.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-news-4b.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-prg_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-setup_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-vps-8092300.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\prod-av_pro.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\servers.def
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\servers.def.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\setif_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\setup.ovr
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\setup_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\vps-8092300.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\vpsm-8092300.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\winsys-2.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\winsysgui-2.vpu
25.10.2008 15:38:54.000 1224963534 system Delete on reboot(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~)
25.10.2008 15:38:54.000 1224963534 file MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
25.10.2008 15:38:54.000 1224963534 file MoveFileEx(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~\AVAST~1.SET, NULL)
25.10.2008 15:38:54.000 1224963534 file MoveFileEx(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~, NULL)
25.10.2008 15:38:54.000 1224963534 general Return code: 0x20000000 [Something done]
25.10.2008 15:38:54.000 1224963534 general Stopped: 25.10.2008, 15:38:54
avast trial is available for 60 days. If you uninstall it and install again, only for 6 days.
Can’t you register, add your registration key and try to update?