unable to update

automatic update isn’t working, and when try to update manually i get an error message.

AppName: avast.setup AppVer: 4.8.0.0 ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset: 00012f39

is there something wrong with my program?

15.10.2008 01:17:14.000 1224047834 general Started: 15.10.2008, 01:17:14
15.10.2008 01:17:14.000 1224047834 general Running setup_av_pro-4cd (1229)
15.10.2008 01:17:14.000 1224047834 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
15.10.2008 01:17:14.000 1224047834 system Memory: 77% load. Phys:110600/489904K free, Page:433028/1147904K free, Virt:2068552/2097024K free
15.10.2008 01:17:14.000 1224047834 system Computer WinName: SILENCE
15.10.2008 01:17:14.000 1224047834 system Windows Net User: SYSTEM
15.10.2008 01:17:14.000 1224047834 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
15.10.2008 01:17:14.000 1224047834 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
15.10.2008 01:17:14.000 1224047834 general Old version: 4cd (1229)
15.10.2008 01:17:14.000 1224047834 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a00748 (16414M free)
15.10.2008 01:17:14.000 1224047834 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
15.10.2008 01:17:14.000 1224047834 system Installed in: C:\Program Files\Alwil Software\Avast4 (16414M free)
15.10.2008 01:17:15.000 1224047835 internet SYNCER: Type: use IE settings
15.10.2008 01:17:15.000 1224047835 internet SYNCER: Auth: another authentication, use WinInet
15.10.2008 01:17:15.000 1224047835 package Part prg_av_pro-4cd is installed
15.10.2008 01:17:15.000 1224047835 package Part vps-8101400 is installed
15.10.2008 01:17:15.000 1224047835 package Part news-4b is installed
15.10.2008 01:17:15.000 1224047835 package Part setup_av_pro-4cd is installed
15.10.2008 01:17:15.000 1224047835 package Part jrog-44 is installed
15.10.2008 01:17:15.000 1224047835 general Old version: 4cd (1229)
15.10.2008 01:17:20.000 1224047840 file SetExistingFilesBitmap: 1053->153->153
15.10.2008 01:17:20.000 1224047840 general GUID: 274d05a5-2d2e-4e9e-b4e4-19f3392166a6
15.10.2008 01:17:20.000 1224047840 general Entering:UpdateInstallPackages
15.10.2008 01:17:20.000 1224047840 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: jrog = jrog-50 returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: news = news-4b returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartInfo: vps = vps-8101400 returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-vps-8101400.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package WARN:LoadPartVpu ended on no pInfo
15.10.2008 01:17:20.000 1224047840 package LoadPartVpu: Loading ‘part-jrog-44.vpu’ returned 00000000
15.10.2008 01:17:20.000 1224047840 package FilterOutExistingFiles: 153 & 153 = 0
15.10.2008 01:17:20.000 1224047840 package FilterOutExistingFiles: 153 & 153 = 0
15.10.2008 01:17:21.000 1224047841 package IsFullOkay: vps-8101400.vpu - is okay
15.10.2008 01:17:21.000 1224047841 package IsFullOkay: vpsm-8101400.vpu - is okay
15.10.2008 01:17:21.000 1224047841 package ArePartsInstallable: 1
15.10.2008 01:18:52.000 1224047932 package vps: updated [8101400]
15.10.2008 01:18:52.000 1224047932 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
15.10.2008 01:18:58.000 1224047938 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
15.10.2008 01:18:59.000 1224047939 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
15.10.2008 01:18:59.000 1224047939 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
15.10.2008 01:18:59.000 1224047939 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
15.10.2008 01:19:00.000 1224047940 package Transferred: files 0, bytes 0, time 0 ms
15.10.2008 01:19:00.000 1224047940 package Retries: total 0, files 0, servers 0
15.10.2008 01:19:00.000 1224047940 file NeedReboot=false
15.10.2008 01:19:00.000 1224047940 general Return code: 0x20000000 [Something done]
15.10.2008 01:19:00.000 1224047940 general Stopped: 15.10.2008, 01:19:00

The real culprit is this module (ModName: ntdll.dll) which avast happened to be using, this is a windows file.

Is this a regular occurrence or is this the first time it has happened ?

Try a manual update (right click the avast ‘a’ icon, select Updating, iAVS Update) does that work ?

Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

i have the same problem, i tryed the manula update and got the same problem. this is the setup log

19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: jrog = jrog-50 returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: news = news-4b returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartInfo: vps = vps-8101800 returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadProductVpu: C:\Archivos de programa\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-vps-8101800.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package WARN:LoadPartVpu ended on no pInfo
19.10.2008 13:42:25.000 1224441745 package LoadPartVpu: Loading ‘part-jrog-50.vpu’ returned 00000000
19.10.2008 13:42:25.000 1224441745 package FilterOutExistingFiles: 153 & 153 = 0
19.10.2008 13:42:25.000 1224441745 package FilterOutExistingFiles: 153 & 153 = 0
19.10.2008 13:42:27.000 1224441747 package IsFullOkay: vps-8101800.vpu - is okay
19.10.2008 13:42:27.000 1224441747 package IsFullOkay: vpsm-8101800.vpu - is okay
19.10.2008 13:42:27.000 1224441747 package ArePartsInstallable: 1
19.10.2008 13:44:04.000 1224441844 package vps: updated [8101800]
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\ENGLISH*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\ENGLISH\HELP*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\ENGLISH\HtmlData*.*
19.10.2008 13:44:04.000 1224441844 file Fix security on: C:\Archivos de programa\Alwil Software\Avast4\images*.*
19.10.2008 13:44:05.000 1224441845 package Transferred: files 0, bytes 0, time 0 ms
19.10.2008 13:44:05.000 1224441845 package Retries: total 0, files 0, servers 0
19.10.2008 13:44:05.000 1224441845 file NeedReboot=false
19.10.2008 13:44:05.000 1224441845 general Return code: 0x20000000 [Something done]
19.10.2008 13:44:05.000 1224441845 general Stopped: 19.10.2008, 13:44:05

I would really appreciate all the help thanks

I need 250-350 lines of the log to analyze… maybe you can post them in parts, in multiply posts.

DavidR: this is the first time it happened
i get that error message when i click the iAVS manual update

i only use Avast
tried both solutions but it’s still not updating

Which firewall do you use?
Did you use any other antivirus before avast in this computer?

i use windows firewall. i never had a problem with the automatic/manual update until this month.
my previous antivirus was norton. i uninstalled it more than a year ago and had been using avast since.

So, again, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

25.10.2008 15:38:29.000 1224963509 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
25.10.2008 15:38:29.000 1224963509 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
25.10.2008 15:38:29.000 1224963509 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
25.10.2008 15:38:29.000 1224963509 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
25.10.2008 15:38:29.000 1224963509 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
25.10.2008 15:38:29.000 1224963509 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData*.*
25.10.2008 15:38:30.000 1224963510 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.8
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\DOCUME~1\xyz\MYDOCU~1\NEWMUS~1
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=8
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
25.10.2008 15:38:30.000 1224963510 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=C:\Program Files\Alwil Software\Avast4\aswRunDll.exe “C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll”,RunSetup
25.10.2008 15:38:31.000 1224963511 general License key generated Demo
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Label=Jul2008
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\Version=4.8
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8
25.10.2008 15:38:53.000 1224963533 registry Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1229
25.10.2008 15:38:53.000 1224963533 package Transferred: files 0, bytes 0, time 4437 ms
25.10.2008 15:38:53.000 1224963533 package Retries: total 0, files 0, servers 1
25.10.2008 15:38:53.000 1224963533 file NeedReboot=true
25.10.2008 15:38:53.000 1224963533 system Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt)
25.10.2008 15:38:54.000 1224963534 system Delete on reboot(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~\AVAST~1.SET)
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\avscan-32e.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_core-471.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_dll409-195.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_hlp409-365.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\av_pro_skins-14.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\jollyroger.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\jrog-4d.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\news409-32.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-jrog-4d.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-news-4b.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-prg_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-setup_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\part-vps-8092300.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\prod-av_pro.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\servers.def
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\servers.def.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\setif_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\setup.ovr
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\setup_av_pro-4cd.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\vps-8092300.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\vpsm-8092300.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\winsys-2.vpu
25.10.2008 15:38:54.000 1224963534 file Direct delete of file: C:\DOCUME~1\xyz\LOCALS~1\Temp_av_sfx.tm~a02296\winsysgui-2.vpu
25.10.2008 15:38:54.000 1224963534 system Delete on reboot(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~)
25.10.2008 15:38:54.000 1224963534 file MoveFileEx(C:\PROGRA~1\ALWILS~1\Avast4\Setup\reboot.txt, NULL)
25.10.2008 15:38:54.000 1224963534 file MoveFileEx(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~\AVAST~1.SET, NULL)
25.10.2008 15:38:54.000 1224963534 file MoveFileEx(C:\DOCUME~1\xyz\LOCALS~1\Temp_AV_SF~1.TM~, NULL)
25.10.2008 15:38:54.000 1224963534 general Return code: 0x20000000 [Something done]
25.10.2008 15:38:54.000 1224963534 general Stopped: 25.10.2008, 15:38:54

avast trial is available for 60 days. If you uninstall it and install again, only for 6 days.
Can’t you register, add your registration key and try to update?