Unable to upload attachments to Yahoo Mail

Avast Free Antivirus / Premium Security
1

Hi, there.

Since upgrading to Avast! 2015.10.0.2206 (FREE), I’ve been unable to upload attachments to Yahoo Mail.

That is, until a few minutes ago, when I discovered that by disabling Avast! in Windows Task Manager (“Services” tab), I can upload email attachments without a hitch.

I’d like not to have to disable Avast! every time I want to send an email attachment. Is there an Avast! software setting that will make this possible?

Kind thanks for your help.

Brooks
Win 7 Pro x64

2

does avast give any messages?

3

Thanks for jumping in, Pondus, and nope. No messages from Avast.

4

Any other security software installed that can conflict?
Previous used AV are removed according to vendors instructions using removal tool?

You may try a clean install and see if that help

Removal tool http://files.avast.com/iavs9x/avastclear.exe

Installers found here https://forum.avast.com/index.php?topic=157520.0

5

The only other AV software I have installed is Malwarebytes, which has never caused trouble (I’ve configured it not to run in the background). I’m 99.9% sure Avast is the culprit, given the fact that disabling the software fixes my email problems.

Before this latest Avast update, I did remove the previous version using Add/Remove programs, followed by a pass with the AvastClear removal tool (just in case anything got left behind). I’ll try again and report back.

Thanks.

6
The only other AV software I have installed is Malwarebytes,
Malwarebytes is not a AV and should not conflict.....
7

After some fiddling, problem solved!

First, I discovered that Avast will allow me to upload ordinary files (photos, PDFs, office docs, etc.) to Yahoo Mail.

What it won’t allow me to upload is an encrypted file with a self-executing .exe extension. In all the years I’ve used Avast, I’ve never had trouble uploading these files, but this new version of Avast won’t play ball.

My workaround is to open Avast, then go to:

Settings > Active Protection > Web shield
Temporarily turn off Web Shield until attachment is sent.

That does it! Again, Pondus, thanks very much for your support. :slight_smile:

Brooks

8

have you tried to zip and password protect the file before upload?

9

Great minds think alike, and thanks.

I do indeed zip the file into a .RAR, and prior to zipping, I change the file’s extension from .exe to .xls. For years, these steps were sufficient to keep me off the AV radar.

I haven’t tried password-protecting my .RAR files, and maybe I will. For the time being, it seems faster to temporarily disable Avast’s Web Shield. (When you do this, Avast gives you the option to “Stop for 10 minutes” — a thoughtful touch.)

Since .exe files are often used as vehicles for malware, it’s to Avast’s credit that it’s getting harder to slip an .exe past the AV radar.

Thanks again for your input.

http://i200.photobucket.com/albums/aa130/SBrooksB/Smilies/HatTip_zps3ceaca11.gif

B.

10

To add to that. Most AV’s and mail systems (on the receiving end) these days will reject (most likely to a black hole) and email with an exe or com attachment anyway. Only answer is zip and password protect. Just because you manage to send it don’t be confident it will be received otherwise.

Cheers,
Paul