Unable to whitelist by FTP

Viruses and worms
1

Hello,
I distribute the setup file (done with InnoSetup) of my program. The setup is digitally signed.
When I run it on a computer, Avast AV tries to analyze it and I suppose the program is run in a sandbox. Error Boxes are displayed (like here https://stackoverflow.com/questions/35130522/shellexecuteex-error-299-when-launching-installer-created-with-inno-setup).
Each step of the setup is run 2 or 3 times with 15s analysis process between each.
My customers are very annoyed because of it and it does not sound very professional.

In order to avoid those issues, I would like to whitelist my program. I assumed this would get around these issues.
I followed each step here: https://support.avast.com/en-us/article/Threat-Lab-file-whitelist.
But the file is around 100MB so it doesn’t fit the limit allowed here:https://www.avast.com/en-us/whitelist-program-registration
However, it is impossible to obtain credentials to go through the FTP option.

Thank you for your advice and help.

2

Hi, you first need to join the Whitelisting Program (https://www.avast.com/en-us/whitelist-program-registration). Then, wait to receive the FTP credentials to Avast’s FTP server. They will be sent to you after your request for joining the Whitelisting Program will be reviewed.

3

Hello,
I already did that, and I received the credentials today.
It is not very practical to have to send a dummy file to register and then receive the credentials.

Will whitelisting my program prevents Avast AV from performing these scan steps that cause installation to fail?
Thank you

4

If it gets approved, yes.