I have a pending charge on my credit card for $65.99, but I did not authorized this charge nor does it show up in my list of subscriptions. I never received an email to the email associated with my account indicating any subscriptions would renew. The email I had previously used for my account was hacked, but I had changed it once I realized the hack. Did the renewal notice went to the old email?
The charge on my card is listed as AVAST*AVAP1702771745
Also I DID NOT UPDATE a payment method for AVAST so I am not sure how this charge came through.
First, I’m an Avast user and not an Avast Team member.
This is usually down to having created a payment mandate(?) that will automatically renew close to the end of your subscription. That as far as I’m aware is the only way this automatic payment would be done. Otherwise how would they get your credit card details.
As you suspect this will likely have gone to your old email address if you didn’t change it in your Avast Account when you changed it.
You can check what information is in your Avast Account, via the Avast Program or by logging in to id.avast.com using your email address and password..
Sales change order details wrong email address given, etc.
Start here: - Contact Avast Support - Select Account and Billing - Account Help - From the drop down Select Reason > if applicable and or click the Get Support button. - This should give the option of Phone or Chat.
** Cancelling automatic renewal of the Avast subscription